Steven Spratley
Window Treatment/Installer/Sales
Brooklyn,N.Y.
Summary
Dynamic Master Installer with a proven track record at Budget Blinds of Manhattan, excelling in expert troubleshooting and customer service. Recognized for enhancing project efficiency and fostering teamwork, I consistently deliver high-quality installations while adhering to safety protocols. Committed to continuous improvement, I build strong client relationships that drive repeat business.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Professional installer with commitment to excellence and precision in all tasks. Known for consistently delivering superior installation services and maintaining high standards of quality. Excels in team environments, adapting to changing project requirements while focusing on achieving results. Expertise includes advanced installation techniques and strong problem-solving abilities.
Overview
40
40
years of professional experience
Work History
Master Installer/Customer Sales and Service Expert
Budget Blinds of Manhattan
05.2007 - Current
- Assisted in installation of various systems, ensuring compliance with safety protocols.
- Followed detailed instructions to maintain high quality during installation processes.
- Participated in team meetings to discuss project goals and timelines.
- Maintained organized workspace, contributing to efficient project flow and safety standards.
- Engaged in ongoing training to enhance knowledge of installation procedures and best practices.
- Prevented costly errors by carefully reviewing project specifications before beginning work on each assignment.
- Adhered to industry best practices while performing installations, ensuring the durability and longevity of each product installed.
- Maintained a safe working environment for all team members through diligent compliance with OSHA regulations and other safety guidelines.
- Delivered high-quality installations, maintaining strict adherence to safety protocols and guidelines.
- Managed a diverse range of projects, adapting seamlessly to different product types and installation environments.
- Assisted in training new hires on company policies and procedures as well as proper installation techniques, promoting a culture of continuous learning and improvement among team members.
- Improved overall project efficiency by keeping accurate records of materials used and time spent on tasks during installations.
- Provided expert knowledge on various products being installed, guiding customers towards making informed decisions based on their specific needs.
- Demonstrated strong problem-solving abilities when faced with unexpected challenges during installations, effectively resolving issues without compromising quality or timeliness.
- Increased repeat business by providing exceptional customer service during installation appointments.
- Developed strong relationships with clients, fostering trust and confidence in the company''s services.
- Enhanced customer satisfaction by ensuring timely and precise installation of products.
- Exceeded client expectations by consistently delivering top-notch craftsmanship in every installation project completed.
- Used variety of equipment to install electrical systems and components.
- Spread out articles or materials and examined for holes, tears and other defects.
- Trimmed cut or torn fabric using scissors or knives and stitched trimmed edges together.
- Patched holes, sewed tears and ripped seams or darned defects using needles and thread or sewing machines.
- Sewed fringe, tassels and ruffles onto drapes and curtains and buttons and trimming onto garments.
- Assisted customers with inquiries, providing accurate information and solutions to enhance satisfaction.
- Adapted quickly to new systems and procedures, demonstrating flexibility in dynamic environments.
- Engaged with customers via multiple channels, fostering positive relationships and loyalty.
Head Installer
Budget Blinds Of North Raleigh
09.1995 - 01.1998
- Trained and mentored junior installers, enhancing team efficiency and skill development.
- Developed and implemented best practices for installation processes, improving operational workflows.
- Facilitated clear communication among team members, promoting a collaborative environment that fostered problem-solving capabilities.
- Spread out articles or materials and examined for holes, tears and other defects.
- Installed complete systems at new residential and business construction sites.
Installer
Blinds Etc.
08.1993 - 06.1995
- Installed and configured various systems according to specifications and safety standards.
- Collaborated with team members to assess project requirements and timelines.
- Trained new installers on tools, techniques, and company protocols.
- Ensured compliance with industry regulations during installation processes.
- Resolved technical issues promptly to minimize downtime for clients.
Education
Associate of Arts - Business Administration And Management
College of Staten Island
Staten Island, NY08-1987
Skills
- Expert troubleshooting
- Strong communication skills
- Safety and compliance
- Low-voltage systems
- Teamwork
- Customer service
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Following safety practices
- Work order completion
- Organizational skills
- Active listening
- Diagnostics and troubleshooting
- Customer relations
- Team building
- Safety protocols
- Task prioritization
- Safety management
- Self motivation
- Interpersonal skills
- Preventive Maintenance
- Continuous improvement
- Written communication
- Precision measurement
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] through effectively helping with [Task].
- Collaborated with team of [Number] in the development of [Project name].
- Documented and resolved [Issue] which led to [Results].
Timeline
Master Installer/Customer Sales and Service Expert
Budget Blinds of Manhattan
05.2007 - Current
Head Installer
Budget Blinds Of North Raleigh
09.1995 - 01.1998
Installer
Blinds Etc.
08.1993 - 06.1995
Associate of Arts - Business Administration And Management
College of Staten Island
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