Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Steven Stanley

Madison,MS

Summary

Service-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Schedules to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Customer-oriented.


General Manager with years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented. Consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational advice.

Overview

14
14
years of professional experience

Work History

General Manager

Martin's Downtown
12.2020 - Current
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

General Manager

Sombra Mexican Kitchen
05.2019 - 12.2020
  • Formulated policies and procedures to streamline operations.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Brought profitably back into establishment
  • Transitioned dining room, patio, togo restaurant into togo and delivery restaurant to get through Covid.
  • Responsible for LRD license into shopping center.

Bar Manager

CHAR Restaurant
11.2016 - 12.2020
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Ran floor shifts as part of daily operations.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Running expo or host stand on busiest days of year
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Responsible for ordering, organizing, scheduling offsite functions.
  • Booking PDR's, organizing of daily caterings, holiday pick ups and execution.
  • Assisted in expansion of restaurant and involved in layout of kitchen, bar functionality.

Employee Trainer

Ruth's Chris Steakhouse
02.2010 - 04.2016
  • Reached out to managers and team leaders to source requirements for training and identify needs.
  • Started off as Server Assistant, then continued to work up chain of command food runner/expo, server, bartender, bar manager.
  • Supported and coached employees as part of successful training initiatives.
  • Became "Coach" in every position through training and SMAC cards.
  • Supported and helped facilitate organizational growth by developing employee training plans.
  • Delivered in-house training sessions to existing employees to roll out new processes, rules and technologies.
  • Tracked employees before, during and after training to verify attainment of training objectives.
  • Started off as Server Assistant, then continued to work up chain of command food runner/expo, server, bartender, bar manager.
  • Responsible for ordering of all alcohol, bar schedule, daily check list, building of wine/cocktail menu,and weekly cleaning projects.

Assistant Manager

Another Broken Egg Cafe
04.2011 - 06.2014
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, and forecast future needs.
  • Server, bartender, manager.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Responsible for daily cashout and closing of building
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Involved in hiring and training of staff.

Education

No Degree - Physical Therapy

East Central Community College
Decatur, MS
05.2010

High School Diploma -

Richland High School
Richland, MS
05.2008

Skills

    • Schedule Management
    • Workflow Planning
    • Business Administration
    • Loss Prevention
    • Process Automation
    • P&L Management
    • Operations Oversight
    • Project Management
    • Vendor Sourcing
      • Business Development
      • Staff Supervision
      • Account Management
      • Quality Management
      • Expense Control
      • Advertising and Marketing
      • Purchasing
      • Staff Training/Development

References

Joseph Stodghill- Owner Martin's Downtown 601-573-8528

David Conn- Owner 4 Top Hospitality 601-506-7830

George Gouras- Owner Another Broken Egg Cafe- 850-381-2069

Luis Del Valle- VP Operations Cooper T. Smith 251-379-7055

Timeline

General Manager

Martin's Downtown
12.2020 - Current

General Manager

Sombra Mexican Kitchen
05.2019 - 12.2020

Bar Manager

CHAR Restaurant
11.2016 - 12.2020

Assistant Manager

Another Broken Egg Cafe
04.2011 - 06.2014

Employee Trainer

Ruth's Chris Steakhouse
02.2010 - 04.2016

No Degree - Physical Therapy

East Central Community College

High School Diploma -

Richland High School

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