Steve Steckler
Billings,MT
Summary
Leadership position where I can effectively utilize my expertise in human relations, project management, and staff recruitment and retention.
More than 10 years' experience as a professional manager. Ability to direct and supervise 20+ front line employees. Goal-oriented individual with strong leadership capabilities. Proven ability to work in unison with staff, peers and Executive Officers.
Overview
33
33
years of professional experience
Work History
Station Agent / Supervisor / Manager
Matheson Flight Extenders
11.2005 - 02.2024
- Oversee up to 20 employees in their day to day operations
- Responsible for training and records keeping
- Assigning duties and responsibilities.
- Verify timesheets for payroll
Customer Service Manager
Big Sky Airlines
09.1998 - 09.2007
- Manager of Customer Service and Manager of Training
- Oversaw operations of all daily customer service procedures
- Training new employees per company guidelines
- Resolved complex problems for both external customers and customer service personnel
- Successfully refined and implemented new projects.
Customer Service Representative
Horizon Airlines
12.1990 - 09.1998
- Helped to ensure both staff and myself worked efficiently and effectively to meet company goals and objectives at a local level
- Participated in leadership programs and training development as well as implementation process.
Education
Skills
- Loading and unloading procedures
- Active Listening
- Equipment monitoring
- Staff Training
Special Interests
- Golf
- Wood Working
- Biking
- Bowling
Timeline
Station Agent / Supervisor / Manager
Matheson Flight Extenders
11.2005 - 02.2024
Customer Service Manager
Big Sky Airlines
09.1998 - 09.2007
Customer Service Representative
Horizon Airlines
12.1990 - 09.1998
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