Steven Stemplinski
Red Springs,NC
Summary
Electronics Team Lead known for high productivity and efficient task completion. Demonstrates strong ability to ensure quality control and improve operations efficiently. Excel in communication, leadership, and problem-solving to deliver projects on time. Committed to fostering team collaboration and driving continuous improvement in Customer services and all-around support. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
Work History
Electronic Team Lead
Walmart
Fayetteville, NC
07.2024 - Current
- Developed and implemented strategies to ensure quality assurance of electronic products.
- Provided technical guidance and support to team members on electronic product development activities.
- Conducted periodic performance reviews of team members to identify areas for improvement.
- Identified process improvements and developed innovative solutions for the electronics department.
- Ensured compliance with safety regulations in all aspects of the electronics team's work.
- Created training materials and conducted regular training sessions for new team members.
- Assisted in resolving customer complaints related to electronic products or services.
- Make sure inventory is secured properly and accounted for.
Automotive Service Manager
Walmart
Fayetteville, NC
11.2023 - 06.2024
- Performed daily inspections of service technicians' work to ensure quality assurance.
- Provided customers with work estimates.
- Hired, trained, and supervised a team of automotive service technicians.
- Conducted performance appraisals for staff members and provided feedback on areas of improvement.
- Evaluated customer complaints and took corrective action when necessary.
- Implemented new methods to increase efficiency in the service department.
- Maintained accurate records of all inventory levels, including ordering parts when necessary.
- Monitored shop productivity reports to determine if goals were being met or exceeded.
Asset Protection Associate
Walmart
Lumberton, NC
07.2022 - 11.2023
- Monitored CCTV surveillance to detect suspicious activity.
- Identified shoplifters and apprehended perpetrators according to company policies.
- Conducted investigations related to inventory discrepancies and shrinkage control.
- Performed daily accuracy of transactions.
- Investigated incidents, collected evidence, wrote detailed reports, and made recommendations for corrective action when necessary.
- Provided assistance in the training of new hires on asset protection procedures.
- Established relationships with local law enforcement agencies as needed.
- Conducted regular security checks throughout the store to identify any areas of concern.
- Responded promptly to all alarms activated within the store.
Automotive Technician
Walmart
Lumberton, NC
01.2022 - 07.2022
- Performed routine maintenance, including oil changes and tire rotations.
- Change batteries and headlight bulbs.
- Checked out customer purchases.
Stocking Lead
Walmart
Lumberton, NC
02.2021 - 01.2022
- Directed and coordinated stocking activities to ensure timely order fulfillment.
- Supervised stockers to ensure accuracy in product placement and rotation of products.
- Provided training and guidance to new employees on the proper techniques for stocking merchandise.
- Ensured compliance with safety regulations, company policies, and procedures.
- Developed strategies for efficient handling of incoming shipments including receiving, processing, stocking, organizing, and shipping of merchandise.
Fresh Cap 1 Supervisor
Walmart
Lumberton, NC
08.2020 - 02.2021
- Created and implemented strategies to maximize employee productivity, customer satisfaction, and profitability.
- Managed daily operations of staff, ensuring compliance with company policies and procedures.
- Coached, trained, and mentored employees to ensure successful job performance.
- Resolved customer complaints quickly and efficiently while maintaining positive relationships with customers.
- Implemented cost-saving initiatives that resulted in improved efficiency without compromising quality of service or product.
- Managed inventory levels of produce items to ensure product availability and freshness.
- Rotated stock regularly to maintain product freshness.
- Replenished merchandise on the sales floor as needed throughout the day.
- Assisted customers in selecting produce items according to their needs and preferences.
Personal Shopper
Walmart
Lumberton, NC
04.2020 - 08.2020
- Assisted customers in selecting items that met their individual needs and preferences.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Inspected returned merchandise for damage or defects before placing it back on display.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Scanned items when pulling from shelves to update system stock information.
CAP 1 Supervisor
Walmart
Houlton, ME
06.2016 - 04.2020
- Created and implemented strategies to maximize employee productivity, customer satisfaction, and profitability.
- Managed daily operations of staff, ensuring compliance with company policies and procedures.
- Developed performance metrics to measure team success in meeting goals and objectives.
- Coached, trained, and mentored employees to ensure successful job performance.
- Ensured safety of all personnel by enforcing workplace safety protocols as required by law or regulation.
- Coordinated restocks to keep retail displays organized and full for customers.
Grocery Manager
Walmart
Houlton, ME
08.2014 - 06.2016
- Developed and implemented store policies and procedures to ensure customer satisfaction.
- Monitored inventory levels and stock shelves with new merchandise.
- Maintained cleanliness of store by delegating tasks to the cleaning crew.
- Implemented new methods for reducing shrinkage and increasing profitability.
- Tracked sales data and identified trends in order to adjust pricing accordingly.
- Resolved customer complaints in a courteous and professional manner.
- Reviewed purchase orders for accuracy before submitting them for processing.
- Provided feedback on employee performance reviews during annual evaluations.
- Delivered expert customer service to store patrons and assisted with locating desired items.
Overnight Stocker
Walmart
Houlton, ME
05.2013 - 08.2014
- Received and stocked merchandise in a timely manner.
- Organized shelves, racks and bins to ensure product availability.
- Maintained cleanliness of work area by sweeping, dusting and disposing of trash.
- Restocked shelves according to plan-o-grams set up by management team.
- Removed product from boxes and placed on shelves according to merchandising guidelines.
Shift Manager
McDonald's Restaurant
Houlton , ME
02.2009 - 03.2013
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Assisted in resolving escalated customer service issues in a timely manner.
- Provided coaching and guidance to team members when necessary to improve performance.
- Responded quickly and effectively to emergency situations as they arose.
- Managed daily cash intake by counting out registers and tabulating profits.
- Communicated with other shift managers to facilitate continuum of customer service.
Education
High School Diploma -
Machias Memorial High School
Machias, ME06-2003
Skills
- Customer Communication
- Multitasking
- Professional Demeanor
- Problem-solving abilities
- Professionalism
- Time Management
- Attention to Detail
- System Testing
- Decision-Making
- Interpersonal Skills
Timeline
Electronic Team Lead
Walmart
07.2024 - Current
Automotive Service Manager
Walmart
11.2023 - 06.2024
Asset Protection Associate
Walmart
07.2022 - 11.2023
Automotive Technician
Walmart
01.2022 - 07.2022
Stocking Lead
Walmart
02.2021 - 01.2022
Fresh Cap 1 Supervisor
Walmart
08.2020 - 02.2021
Personal Shopper
Walmart
04.2020 - 08.2020
CAP 1 Supervisor
Walmart
06.2016 - 04.2020
Grocery Manager
Walmart
08.2014 - 06.2016
Overnight Stocker
Walmart
05.2013 - 08.2014
Shift Manager
McDonald's Restaurant
02.2009 - 03.2013
High School Diploma -
Machias Memorial High School
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