Steven Steven Gilliam

Firefighter/Paramedic, Division Chief of EMS (Previously Merit Lieutenant, EMS Captain, & EMS Admin Lieutenant) | May 2006 – Present

• Program Pioneering: Recruited by the Fire Chief as one of the department's first 16 full-time foundational employees to strategically architect the transition of the agency’s transport service from BLS to ALS capability.
• Operational Execution: Served as the department’s first full-time firefighter/paramedic on duty as an ALS provider during the official launch on August 30, 2007.
• Executive Leadership: Promoted rapidly through the ranks to Division Chief of EMS, assuming total oversight of the division's administrative, clinical, personnel, and material supply operations.
• Compliance & Policy Writing: Authored all department Standard Operating Guidelines (SOGs) for the EMS division; managed all staff medical certifications and state/federal licensure compliance.
• Quality Management: Engineered and maintained a highly successful Clinical Quality Improvement and Assurance (CQI/CQA) program tailored to the strict medical criteria of the agency's Medical Director.
• Inter-Agency Relations: Built and leveraged strategic partnerships with regional fire departments and county entities to pool resources, optimize regional patient care, and coordinate community healthcare initiatives.

EMS Educator & Fire Liaison | 2006 – 2007

• Instructed as the primary educator for the hospital's Paramedic Training Program and facilitated mandatory AHA training (CPR, ACLS) for all internal hospital medical staff.
• Acted as the key operational bridge between the hospital administration and all affiliated area fire-based EMS agencies to maintain seamless continuity of care and protocol alignment.

Firefighter / Paramedic, functioning at EMT level | 2001 – 2006

• Recruited by the Deputy Fire Chief directly out of paramedic certification to implement and manage Basic Life Support protocols and personnel for a non-transport rescue department.
• BLS Management: Recruited by the Deputy Fire Chief directly out of paramedic certification to implement and manage Basic Life Support protocols and personnel for a high-volume, non-transport rescue department.
• Performed life-saving procedures during medical emergencies, administering CPR and BLS care as needed.

• Clinical Provider: Delivered autonomous emergency care on hospital-based frontline ambulance service, ensuring rapid response and patient stabilization in a high volume response area.
• Logistics Coordination: Coordinated patient throughput as Emergency Department Coordinator, streamlining labs, diagnostic imaging, treatments, and inter-facility transports while serving as core communications hub for incoming EMS traffic.