Summary
Overview
Work History
Education
Skills
Timeline
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Steven Stevenson

West Hollywood,CA

Summary

18 Years of supervisor and management experience working in fast paced and complex quick service environment. Including supervising teams, store and multi-store responsibilities. Described as a influential leader with high expectations for excellence and not afraid to have difficult conversations. Known for building business strategies and plans for a complex environment to create a positive partner and customer experience. Standout people development in store team and capability building in peers in an advisory capacity to grow their teams development.

Overview

10
10
years of professional experience

Work History

Store Manager

Starbucks
02.2015 - Current
  • Responsible for business strategy, operations, customer and partner experience, people development of complex flagship store with up to 49 partners.
  • Strong store results in a seasonal sales driven location. Including sales growth increasing sales from 42K to 64K average weekly sales over three year period moving store from tier 1 to tier 3.
  • Develop and implement strategies to improve employee retention and reduce turnover rates. Started at 160% currently at 62%
  • Created transfer strategy including selection process and orientation which was adopted by University stores in other markets.
  • Created a safety and security plan to remove security guard out of store by training, influencing partners on how to handel 3rd place disruptions.
  • Facilitate partner planning meeting monthly at the district level supporting Store Manager's by co creating content and strategizing to support district pipeline.
  • Developed and promoted talent for district and area pipeline with multiple Supervisors, Assistant Store Managers, and Store Managers.
  • Supported District and area by training multiple Internal and external Assistant Store Managers and Store Managers.
  • Responsibilities of multi store assignment for 2 and 3 stores, multiple times. Managing up to 75 partners.
  • Assisted in an advisory capacity in multiple new store openings, renovations, and store closures. Working closely with business partners, and construction.
  • Lead portion of area call fostering collaboration and team building with peers focused on new values and preparation for values amplification meeting in stores.
  • Selected to Facilitated automatic food ordering system change to Store Managers.
  • Awarded Special Equity Award from senior leadership team for my unique talents and creative approach to challenges.

Barista/Shift Supervisor/Assistant Store Manager

Starbucks
07.2013 - 02.2015
  • Contributed to strong store sales and customer loyalty by creating goals to deliver great customer service.
  • Trained multiple Barista's and Shift Supervisors for store and district.
  • Contributed in new store opening.
  • Created store goals and coached partners to deliver results in sales, labor, customer experience, and food safety
  • Maintained store ordering and organization.
  • Selected to set up and train partners on new merchandise set up and new product's multiple times.

Education

Bachelor of Arts - Business Management

Arizona State University
Tempe, AZ
05.2025

Associate of Arts - Business Administration

Sierra College
Rocklin
05.2010

Skills

  • Retail Store Leadership
  • Strategic Planning
  • Results Driven
  • Talent Management
  • Strong Prioritizing and Planning
  • Profit and Loss Ownership
  • Motivating Others
  • Team Building
  • Problem Solving

Timeline

Store Manager

Starbucks
02.2015 - Current

Barista/Shift Supervisor/Assistant Store Manager

Starbucks
07.2013 - 02.2015

Bachelor of Arts - Business Management

Arizona State University

Associate of Arts - Business Administration

Sierra College

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Steven Stevenson