Steven Stewart
Corpus Christi,TX
Summary
Accomplished Project Manager with extensive experience at Premier Pools and Spas, recognized for enhancing customer satisfaction and optimizing operational processes. Demonstrates expertise in Contract Management and excels at building robust customer relationships. Achieved notable improvements in project delivery timelines and operational efficiency through strategic planning and proficient team leadership. Proficient in Pool Maintenance and Equipment Repair, consistently ensuring compliance with safety standards while delivering high-quality service.
Overview
32
32
years of professional experience
Work History
Project Manager
Premier Pools and Spas
Corpus Christi, TX
02.2024 - 02.2025
- Over seeing project from start to finish notifying customers for each phase of building of pool
- Provide customers with advice on how to maintain their pool systems properly
- Assist customers with selecting appropriate chemicals for their pools based on usage levels and environmental conditions
- Educate customers about proper maintenance techniques for their swimming pools
- Contacting crews to go over job that are to be done
- Performs pool start ups and gives 'Pool Schools' to clients upon completion of new construction projects
- Working one on one with customers to address their concerns of the building process
- Collect payment draws for customers at each phase of construction
- Monitor customer feedback regarding service quality and respond accordingly
- Inspect pool equipment for proper functioning of pumps, filters and control equipment
- Maintain expert knowledge of in-ground and above-ground residential, educational and commercial pools to optimize customer service
- Notated and inform management teams of mechanical issues and unsafe conditions
- Complete scheduled appointments on time to drive quality service
- Conducts necessary repairs for warranty purposes
- Communicates with distributors to acquire necessary equipment for projects
- Determined project staffing needs and led resource management.
- Identified project needs by reviewing project objectives and schedules.
- Produced thorough, accurate and timely reports of project activities.
- Conducted periodic inspections of job sites for quality and progress.
- Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
- Generated and tracked change orders and other contractual modifications affecting budget and schedule.
Subcontractor Pool Tech
Premier Pool & Spa
Corpus Christi, TX
06.2022 - 02.2024
- Performs pool start ups and gives 'Pool Schools' to clients upon completion of new construction projects
- Provide customers with advice on how to maintain their pool systems properly
- Assist customers with selecting appropriate chemicals for their pools based on usage levels and environmental conditions
- Educate customers about proper maintenance techniques for their swimming pools
- Conduct regular inspections of residential swimming pools to identify any potential issues
- Perform routine maintenance on swimming pools such as cleaning walls, vacuuming floors, adjusting chemical levels and testing water samples
- Clean debris from the bottom of the pool using a vacuum cleaner and brush
- Monitor customer feedback regarding service quality and respond accordingly
- Inspect pool equipment for proper functioning of pumps, filters and control equipment
- Maintain expert knowledge of in-ground and above-ground residential, educational and commercial pools to optimize customer service
- Notated and inform management teams of mechanical issues and unsafe conditions
- Complete scheduled appointments on time to drive quality service
- Conducts necessary repairs for warranty purposes
- Communicates with distributors to acquire necessary equipment for projects
Area Manager and Head Service/Repair Technician
Pool Knights
Corpus Christi, TX
01.2022 - 02.2024
- Developed and implemented strategies to increase customer satisfaction and loyalty
- Coached, mentored, and trained team members in order to improve their job performance
- Provided leadership during times of organizational change or crisis situations
- Monitored staff performance and addressed issues
- Enforced customer service standards and resolved customer problems to uphold quality service
- Exercised good judgment and decision-making in escalating concerns and resolving issues
- Entered time and attendance logs in preparation for payroll
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Resolved customer inquiries and complaints requiring management-level escalation
- Reviewed completed work to verify consistency, quality and conformance
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement
- Assigned work and monitored performance of project personnel
- Mediated conflicts between employees and facilitated effective resolutions to disputes
- Maintain and repair pool pumps, filters, skimmers, valves, drains, heaters, and other related equipment
- Perform routine maintenance on swimming pools such as cleaning walls, vacuuming floors, adjusting chemical levels and testing water samples
- Repaired leaks in pipes and hoses associated with the pool system
- Monitor customer feedback regarding service quality and responded accordingly
- Keep accurate records of daily work activities including repairs performed and parts used
- Ordered replacement parts as necessary in order to complete repair jobs quickly
- Interpreted equipment manuals and manufacturer instructions to install and troubleshoot devices
- Inspected pool equipment for proper functioning of pumps, filters and control equipment
- Repaired and installed motors, vacuums and filters, replacing parts approaching failure point after consulting customers
- Resolved customer concerns through positive interaction and service
- Documented work performed for specific customers for accurate billing
- Requested and ordered pool cleaning and maintenance supplies and arranged for safe and proper storage
- Filled out work orders, repair logs and maintenance plans to document work completed
- Communicated with distributors to acquire necessary equipment for projects
- Estimated cost of labor and materials for projects and communicated value to clients
Service Technician
Holiday Pools and Spas
Corpus Christi, TX
05.2004 - 12.2021
- Repaired faulty components such as motors, pumps, valves, switches.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Troubleshot electrical circuits using schematics and diagrams.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Prepared job assignment reports and forms for accountability and traceability.
- Inspected materials and equipment regularly to check for potential hazards and machine defects.
- Maintained certifications and completed training on systems and components.
- Performed routine maintenance on vehicles including oil changes and tire rotations.
- Followed established safety rules, OSHA guidelines and company safety policies and procedures.
- Collaborated with team members to complete projects efficiently and effectively.
- Examined previously completed work for accuracy.
- Provided technical support to customers over the phone and in person.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Inspected equipment for proper operation and safety hazards prior to use.
- Assembled components into complete systems following blueprints or other instructions.
- Tested repaired items to ensure functionality before returning them to customers.
- Communicated with distributors to acquire necessary equipment for projects.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Communicated with vendors regarding supply orders and delivery timelines.
Night Shift Supervisor
C/P Aaon
Longview, TX
05.1993 - 05.2020
- Trained employees in proper work procedures and performance strategies to optimize operations.
- Employed optimal safety practices resulting in zero hazards, incidents, or lost-time accidents.
- Improved daily operational plans, developed production schedules, and optimized task flow.
- Evaluated and assessed personnel to identify potential candidates for promotion.
- Recruited qualified candidates for open positions ensuring they met all requirements.
- Organized training sessions for new hires or existing employees on topics related to their roles.
- Directed and coordinated production activities, encouraging employees to meet specifications.
- Coordinated with day shift supervisors regarding any unfinished tasks or problems that may arise during night shifts.
- Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
- Observed and monitored utilization of equipment.
- Kept areas clean, neat, and inspection-ready to comply with product guidelines.
- Conferred with management and subordinates to resolve problems or complaints.
- Conducted regular staff meetings to discuss issues related to performance, safety and productivity.
- Maintained accurate records of time cards, payroll information and other relevant documents.
- Assessed operations and adjusted scheduling to maximize productivity.
- Performed disciplinary actions such as verbal warnings or suspensions when needed.
- Monitored employee attendance, tardiness and overtime hours.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
- Recommended opportunities for growth and advancement to motivate employees.
- Identified areas for improvement in terms of efficiency, cost-effectiveness and quality control standards.
- Assigned work schedules and monitored progress against goals set by management.
- Managed inventory levels to ensure adequate supplies were available at all times.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
- Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources, and maintaining schedules.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Created schedules and assigned jobs based on employee strengths and anticipated customer demand.
- Investigated any accidents or incidents that occurred during the night shift.
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
- Maintained a safe working environment by enforcing safety regulations.
- Evaluated and performed equipment maintenance to support operational goals.
- Recruited, hired, and mentored new team members, working closely with human resources department.
- Enforced safety protocols to promote cost-effective and safe handling of equipment and materials.
- Collaborated with team members to improve performance and implement training updates.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Ensured compliance with safety regulations, company policies, and procedures.
- Resolved conflicts between staff members in a professional manner.
- Patrolled work areas to inspect operations, identify concerns, and implement corrective actions.
Head Engineer
Ramada Inn-Corpus Christi Tx
Corpus Christi, TX
03.2000 - 01.2004
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Developed detailed reports on equipment malfunctions or repairs performed.
- Implemented preventive maintenance practices and upheld equipment guidelines to avoid failures.
- Updated maintenance logs and reports accurately, facilitating effective tracking and planning.
- Planned and laid out repair work using diagrams, drawings or schematic diagrams.
- Participated in the development and execution of energy-saving initiatives, reducing operational costs.
- Adjusted devices or control instruments using hand tools, levels or straightedges.
- Tested and inspected machinery or equipment to diagnose machine malfunctions.
- Dismantled machines, equipment, or devices to access and remove defective parts.
- Communicated effectively with supervisors regarding progress updates on assigned projects.
- Installed equipment to improve energy or operational efficiency of residential or commercial buildings.
- Contacted suppliers and equipment manufacturers to obtain specialized operational information.
- Provided technical advice and support to management and other departments on maintenance-related matters.
- Created preventative maintenance schedules for all relevant machinery.
- Troubleshot electrical systems using digital multimeters and other testing instruments.
- Supervised junior maintenance staff, providing training and guidance on best practices and safety protocols.
- Carried out routine lubrication tasks to reduce friction between moving parts.
- Diagnosed and repaired mechanical issues according to industry standards.
- Estimated costs to repair machinery, equipment or building structures.
- Ordered parts, supplies or equipment from catalogs or suppliers.
- Conducted routine inspections of facilities and equipment to identify and address issues proactively.
- Assisted in the installation of new equipment according to design specifications.
- Maintained or repaired specialized equipment or machinery.
Education
General Studies -
Henderson High School
Henderson, TXRaypak Heater Service & Repair -
Hayward General Installation & Repair for Pool Equipment - multiple courses
Some College (No Degree) - Management
LeTourneau University
Longview, TXSkills
- Contract Management
- Operations Management
- Performance Management
- Customer Relationship Management (CRM)
- Complex Problem-Solving
- Team Leadership
- Project Management
- Policy Implementation
- Strategic Planning
- Staff Development
- Workforce Management
- Time Management
- Staff Management
- Schedule Preparation
- Performance Evaluations
- Verbal and Written Communication
- Pool Maintenance
- Equipment Repair
- Hazardous Chemicals Handling
- Equipment Installations
- Chemical Level Testing
- Equipment Troubleshooting
- Customer Relations
- Construction Knowledge
- Risk assessment
- Training and development
- Procedure development
- Conflict resolution
- Quality assurance
- Safety protocols
References
References available upon request.
Timeline
Project Manager
Premier Pools and Spas
02.2024 - 02.2025
Subcontractor Pool Tech
Premier Pool & Spa
06.2022 - 02.2024
Area Manager and Head Service/Repair Technician
Pool Knights
01.2022 - 02.2024
Service Technician
Holiday Pools and Spas
05.2004 - 12.2021
Head Engineer
Ramada Inn-Corpus Christi Tx
03.2000 - 01.2004
Night Shift Supervisor
C/P Aaon
05.1993 - 05.2020
General Studies -
Henderson High School
Raypak Heater Service & Repair -
Hayward General Installation & Repair for Pool Equipment - multiple courses
Some College (No Degree) - Management
LeTourneau University