Steven Stone
Port Saint Lucie,FL
Summary
Results-oriented sales executive with a strong background in customer engagement and technical solutions. Known for implementing innovative sales strategies that enhance client relationships and drive significant sales growth. Follow up and follow thru on a constant basis to support the clients needs.
Overview
35
35
years of professional experience
Work History
Sales
Litely Salted Pools
Boynton Beach, Florida
11.2023 - Current
- Grew quarterly sales reliably with great communication and sales abilities.
- Utilized established sales techniques and persuasive communication skills to meet personal sales objectives.
- Prepared and delivered sales presentations.
- Negotiated prices and sales contracts.
- Implemented creative sales and marketing strategies to assist sales team with reaching targets.
- Developed marketing strategies to enhance brand visibility and customer engagement.
Distrbution Channel Support
Premium Products International
Fort Lauderdale, Florida
02.2021 - 11.2023
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Territory Manager - Sales and Service
Merino Laminates
Hialeah, Florida
03.2019 - 02.2021
- Managed sales and service operations across designated territory.
- Developed strategic relationships with key clients and stakeholders.
- Implemented feedback mechanisms to enhance customer satisfaction.
- Participated in conferences and trade shows representing the organization's interests in key markets.
- Tracked sales performance against established goals and objectives on a weekly basis.
- Prepared monthly reports detailing progress towards meeting targets in areas such as revenue growth, margin improvement.
- Managed customer relationships by providing exceptional service, responding to inquiries, resolving complaints and ensuring customer satisfaction.
Sales Executive
Strategic Brands
Fort Lauderdale, Florida
07.2017 - 02.2019
- Developed customized telecommunication solutions for diverse client needs.
- Managed daily operations and maintained high-quality service standards.
- Oversaw project timelines and coordinated with vendors for timely deliveries.
- Trained and mentored staff on industry best practices and customer service.
- Established long-term client relationships through effective communication strategies.
- Maintained financial records and managed budgets for operational efficiency.
- Maintained relationships with existing clients by providing superior customer service.
- Oversaw budgeting and financial management.
- Provided direction and guidance to employees.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Reviewed legal documents related to business operations.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Conducted performance reviews for employees on a regular basis.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Developed strong client relationships to enhance customer satisfaction and loyalty.
Owner/Sales Manager
Design & Solutions Telecom
Wixom, Michigan
07.2002 - 06.2016
- Collaborated with clients to understand technical requirements and product needs.
- Developed customized solutions to address customer challenges and specifications.
- Presented product demonstrations to showcase features and benefits effectively.
- Provided technical support to sales teams during client engagements and negotiations.
- Assisted in creating detailed proposals and technical documentation for clients.
Sales Engineer
CTS Companies
Bloomfield Hills, Michigan
10.1990 - 07.2002
- Managed daily operations and staff coordination for a successful retail business.
- Developed marketing strategies to enhance brand visibility and customer engagement.
- Oversaw inventory management ensuring optimal stock levels and product availability.
- Trained and mentored new employees on company policies and operational procedures.
- Handled customer inquiries and resolved issues to maintain high satisfaction levels.
- Implemented cost-saving measures to improve overall business efficiency and profitability.
- Created schedules for staff to ensure adequate coverage during peak hours.
- Established vendor relationships to negotiate favorable terms and reliable supply chains.
- Maintained relationships with existing clients by providing superior customer service.
- Managed daily operations of business, including hiring and training staff.
- Oversaw budgeting and financial management.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Created marketing campaigns to attract new customers.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Conducted performance reviews for employees on a regular basis.
- Trained new staff on product knowledge and effective sales techniques.
- Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
- Demonstrated high level of customer service by engaging clients and offering sales floor assistance.
- Collaborated with clients to understand technical requirements and product needs.
- Developed customized solutions to address customer challenges and specifications.
- Presented product demonstrations to showcase features and benefits effectively.
- Participated in trade shows to promote products and engage potential customers.
- Generated leads through cold calling prospective clients as well as networking activities.
- Developed and delivered technical presentations to prospects, customers, and internal teams.
Education
Associate of Applied Science -
Montcalm Community College
Sheridan, MI03-1979
Skills
- Sales strategy
- Customer engagement
- Market analysis
- Contract negotiation
- Technical solutions
- Territory management
- Client relations
- Sales generation
Accomplishments
Top 10 National Sales for Toshiba and NEC Corporations
Sales achievement trips from Toshiba, NEC, and Michigan Bell
Sales achievement trips from Toshiba, NEC, and Michigan Bell
References
References available upon request.
Timeline
Sales
Litely Salted Pools
11.2023 - Current
Distrbution Channel Support
Premium Products International
02.2021 - 11.2023
Territory Manager - Sales and Service
Merino Laminates
03.2019 - 02.2021
Sales Executive
Strategic Brands
07.2017 - 02.2019
Owner/Sales Manager
Design & Solutions Telecom
07.2002 - 06.2016
Sales Engineer
CTS Companies
10.1990 - 07.2002
Associate of Applied Science -
Montcalm Community College