Steven Stone
Carlisle,PA
Summary
Dedicated professional skilled in customer service and team training. Recognized for building strong relationships and providing detailed vehicle assessments to improve operational efficiency and customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Technician
Best Choice Traillers
Carlisle
10.2023 - Current
- Assembled and tested trailer components for quality assurance.
- Conducted routine maintenance on equipment to ensure operational efficiency.
- Diagnosed and repaired mechanical issues in trailers, enhancing performance reliability.
- Collaborated with team members to optimize workflow processes and reduce downtime.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
Automotive Service Writer
Straws Auto Center
Dillsburg, PA
01.2023 - 10.2023
- Communicated vehicle service needs effectively to customers and technicians.
- Managed customer appointments, ensuring timely service and satisfaction.
- Assisted in diagnosing vehicle issues by gathering detailed information from clients.
- Provided accurate estimates for repairs and services based on technician input.
- Developed customer relationships to enhance loyalty and repeat business opportunities.
- Contributed to inventory management processes by monitoring stock levels of parts and supplies needed for repairs or maintenance tasks.
- Used computer system to enter customer information, create service records, order parts and develop cost estimations.
Business Development Assistant Manager
Bob Ruth Ford
Dillsburg, PA
08.2021 - 10.2022
- Managed CRM system to track leads, monitor sales pipeline, and optimize customer engagement strategies.
- Engaged with customers to identify preferences for their next vehicle purchase.
- Researched and documented necessary information for finance application requirements.
- Compiled and organized information to empower sales team in advancing customer engagements.
- Guided new hires in mastering effective customer communication techniques.
- Conducted comprehensive training for team members to enhance skills in new techniques and various scenarios.
- Attended weekly training programs focused on skill enhancement and collaborative growth within the team.
Education
Associate of Science - Business Management
Herzing University
12-2019
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Work Planning and Prioritization
- Customer interaction
- Team Training
- Relationship building
Certification
Certified Vehicle Safety Inspector 3/21/29
Timeline
Technician
Best Choice Traillers
10.2023 - Current
Automotive Service Writer
Straws Auto Center
01.2023 - 10.2023
Business Development Assistant Manager
Bob Ruth Ford
08.2021 - 10.2022
Associate of Science - Business Management
Herzing University