Steven Strait
Nolensville,TN
Summary
I'm dedicated to helping my company achieve success by managing people and projects through coordination, data driven analysis, interpersonal and organizational skills. Providing efficient and impactful customer service, high level operational improvements, identifying trends, and fostering improvements through cross-functional collaboration. Experience in data analysis, root cause analysis, and assisting my team in managing high-level escalations to change process on a macro level.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Team Coach
Lyft
12.2020 - Current
- Maintained and improved operational performance by completing action plans, resolving problems and controlling implementations.
- Managing people and projects through coordination, data driven analysis, interpersonal and organizational skills.
- Providing efficient and impactful customer service, high level operational improvements, identifying trends, and fostering improvements through cross-functional collaboration.
- Experience in data analysis, root cause analysis, and assisting my team in managing high-level escalations to change process on a macro level.
Customer Service Specialist
Lyft
12.2018 - 12.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Developed customer service improvement initiatives to decrease customer wait times.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Personal Trainer
Strait Fitness
05.2013 - 10.2023
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Maintained current knowledge of evolving changes in marketplace.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Personal Training Director
Workout Anytime
03.2018 - 11.2018
- Sold and performed training sessions each week.
- Trained and led team of three staff focused on maximizing service sales and conducting up to 25 weekly appointments.
- Developed strategies for motivating employees to maximize performance and customer satisfaction.
- Created and submitted daily productivity reports.
Personal Trainer
Workout Anytime
05.2013 - 07.2016
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Demonstrated proper technique for exercises to avoid injuries.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Assisted clients with personal fitness goals through realistic objectives.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
Education
No Degree - Exercise Science
The University of Tennessee At Chattanooga
Chattanooga, TNSkills
- Media Relations
- Behavior Standards
- Effective Team Management
- Client Relations
- Staff Development
- Project Management
- Cross-Functional Collaboration
- Process Improvement
- Customer Service and Assistance
- Crisis Management
Certification
- Google Sheets Masterclass - October, 2022
- Microsoft Excel Certification - March, 2022
Timeline
Team Coach
Lyft
12.2020 - Current
Customer Service Specialist
Lyft
12.2018 - 12.2020
Personal Training Director
Workout Anytime
03.2018 - 11.2018
Personal Trainer
Strait Fitness
05.2013 - 10.2023
Personal Trainer
Workout Anytime
05.2013 - 07.2016
No Degree - Exercise Science
The University of Tennessee At Chattanooga
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