Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Steven Sturlaugson

Lake Frederick,VA

Summary

Accomplished Operations Supervisor at FedEx, adept in operations management and team training, I have spearheaded initiatives that significantly enhanced productivity and customer satisfaction. Leveraging my expertise in priority and service metrics, I've led teams to exceed performance goals through strategic task delegation and effective communication, embodying a results-driven approach with a blend of hard and soft skills.

Have experience and being level headed when it comes to conflict with Package Handlers or staff (contactor's and drivers). Strives for a professional and proper work environment where people are driven to want to keep delivering the Purple Promise.

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.

Effective with problem solving and computer skills. Breaking down every single role and finding the next best solution if something were to fail and to think outside of the box but still maintaining an effective and organized sort. Have years of experience with building computers and have learned 5 different coding languages (Java, Java-script, Bluejay, C++, and Eclipse).

Overview

4
4
years of professional experience
1
1
year of post-secondary education

Work History

Operations Supervisor (Full-Time)

Fedex
09.2023 - Current
  • Am able to independently run an effective, efficient and productive sort by myself while maintaining metric goals.
  • Trained in priority and service metrics to ensure in delivering a premium product.
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
  • Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
  • Kept high average of performance evaluations.
  • Led continuous improvement initiatives aimed at increasing efficiency, and enhancing overall productivity levels within the organization.


Package Handler Trainer

Fedex
08.2022 - 09.2022
  • Mentored new hires in the role of package handler, fostering a supportive learning environment for their professional growth.
  • Facilitated hands-on training sessions to ensure all package handlers understood proper techniques and equipment usage.
  • Collaborated with management to address specific skill gaps and tailor training programs accordingly.
  • Increased employee retention, providing consistent feedback and constructive criticism during one-on-one coaching sessions.
  • Strengthened communication skills among team members through targeted group activities and exercises during training sessions.
  • Provided ongoing support and guidance to fellow trainers as needed, sharing insights gained through experience in order to enhance overall training quality across the department.
  • Coordinated cross-functional training initiatives, ensuring consistency across all departments involved in the package handling process.

Package Handler (Full-Time)

Fedex
08.2020 - 10.2021
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
  • Contributed to increased productivity by working effectively in high-pressure situations.
  • Followed verbal and written instructions to properly move and ship products.

Education

Salisbury University
Salisbury, MD
09.2018 - 05.2019

Frederick Community College
Frederick, MD
09.2019 - 05.2020

High School Diploma -

Anne Arundel High School
Gambrills, MD
06.2018

Skills

Operations Management

Priority and Service Metric Trained

Task Delegation

Team Training

Accomplishments

All County and All Capital Pitcher (3 Years).


Apart of the ALC committee and being Team Captain of Baseball and Wrestling team.


Acquiring Employee of the Month 7 times.


Runner up for July FY25 Cultures Values, and Driven Business Results.

Timeline

Operations Supervisor (Full-Time)

Fedex
09.2023 - Current

Package Handler Trainer

Fedex
08.2022 - 09.2022

Package Handler (Full-Time)

Fedex
08.2020 - 10.2021

Frederick Community College
09.2019 - 05.2020

Salisbury University
09.2018 - 05.2019

High School Diploma -

Anne Arundel High School

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Steven Sturlaugson