Steven Sturm
Clearwater
Summary
Detail-oriented Shift Manager with expertise in inventory management and quality control. Proven ability to enhance guest satisfaction and streamline operations through effective training and supplier negotiation.
Overview
26
26
years of professional experience
Work History
Shift Manager
BJ's Restaurant & Brewhouse
Clearwater
03.2022 - Current
- Supervised daily front of house operations to ensure efficient service and guest satisfaction.
- Developed and maintained inventory systems for tracking supplies and alcoholic beverages.
- Built positive relationships with suppliers for timely procurement of bar materials.
- Trained and mentored team members on service standards and restaurant procedures.
- Managed bar inventory levels and ordered supplies to maintain stock availability.
- Resolved customer complaints promptly to enhance dining experience.
- Conducted regular quality checks on food preparation and presentation standards.
- Managed daily cash intake by counting out registers and tabulating profits.
- Coached employees on interactions with customers to drive exceptional service.
Server
Frenchys Outpost Cafe
Dunedin
09.2019 - 02.2022
- Provided excellent customer service in a fast-paced dining environment.
- Took orders accurately and efficiently from customers at the table.
- Maintained cleanliness and organization of dining area throughout shift.
- Assisted in training new servers on restaurant procedures and policies.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
Produce Manager
Alpha Food Distributors
Clearwater
11.2003 - 03.2021
- Supervised team members, providing training and support to enhance skills.
- Coordinated inventory management, tracking stock levels and product rotation.
- Collaborated with suppliers to source high-quality produce at competitive prices.
- Delivered fresh produce to local businesses and restaurants efficiently.
- Inspected deliveries to ensure quality and freshness of products.
- Operated delivery vehicle safely in various traffic conditions.
- Maintained accurate delivery logs and documentation for each route.
- Communicated with customers to confirm order details and delivery times.
- Ensured proper handling and storage of goods during transport to prevent spoilage or damage.
Food Runner
Frenchys South Beach Cafe
Clearwater
05.2016 - 08.2018
- Delivered food promptly to tables, ensuring customer satisfaction and timely service.
- Assisted servers by restocking supplies and maintaining cleanliness in dining areas.
- Communicated effectively with kitchen staff to coordinate food orders and specials.
- Maintained proper food handling standards while serving dishes to guests.
- Managed multiple orders simultaneously, prioritizing tasks during busy shifts.
- Supported team members by helping with setup and breakdown of dining spaces.
Service Assistant
Frenchys Rockaway Grill
Clearwater
03.2014 - 05.2016
- Maintained cleanliness and organization in service areas.
- Collaborated with team members to enhance customer experience.
- Trained new staff on service protocols and company standards.
- Cleaned and sanitized menus, tables and chairs when appropriate.
- Checked tables and removed all dishes, glassware and utensils when guests finished meals.
- Assisted wait staff by delivering food and beverages to guest tables.
Merchandise Associate
Best Buy
Clearwater
07.2003 - 02.2004
- Organized merchandise displays to enhance product visibility and customer engagement.
- Assisted customers in locating products and provided recommendations based on needs.
- Maintained inventory accuracy through regular stock checks and management systems.
- Collaborated with team members to ensure a clean and safe shopping environment.
- Processed incoming shipments and efficiently stocked shelves with new products.
- Trained new associates on merchandise handling and customer service protocols.
Lot Manager
Autoway Dodge
Clearwater
07.2001 - 09.2003
- Managed daily operations of vehicle lot and ensured optimal organization.
- Coordinated vehicle inventory, maintaining accurate records and status updates.
- Oversaw vehicle inspections and ensured compliance with safety standards.
- Trained staff on best practices for lot management and vehicle handling.
- Implemented efficient workflows to enhance lot space utilization and accessibility.
- Communicated with sales team to support timely vehicle availability for customers.
- Conducted regular audits of lot inventory to identify discrepancies or issues.
- Facilitated collaboration between departments to improve operational efficiency in lot management.
Manager
Dunkin Donuts & Baskin Robbins
Pinellas Park
08.2000 - 07.2002
- Managed daily operations to ensure efficient restaurant performance.
- Trained and supervised team members on service standards and procedures.
- Implemented inventory management practices to maintain stock levels.
- Developed employee schedules to optimize staffing based on peak hours.
- Ensured compliance with health and safety regulations in food handling.
- Resolved customer complaints promptly to enhance service experience.
- Coordinated with suppliers to secure quality ingredients and supplies.
- Maintained accurate financial records, such as sales receipts and invoices.
- Responsible for interviewing, hiring and training new employees.
Supervisor
AMC Theatres
Clearwater
06.1999 - 08.2000
- Supervised daily operations and ensured adherence to company policies.
- Resolved customer complaints to maintain a positive experience.
- Provided excellent customer service to ensure guest satisfaction.
- Coordinated with other departments to ensure smooth operations throughout the venue.
- Supervised and trained concessions staff in customer service, food preparation, and cash handling procedures.
Education
High School Diploma -
Clearwater High School
Clearwater, FL06-2001
Business Management
St. Petersburg College
Clearwater, FLSkills
- Inventory management
- Quality control
- Supplier negotiation
- Cash handling
- Staff training
- Customer relationship management
- Team coordination
- Effective communication
- Attention to detail
Timeline
Shift Manager
BJ's Restaurant & Brewhouse
03.2022 - Current
Server
Frenchys Outpost Cafe
09.2019 - 02.2022
Food Runner
Frenchys South Beach Cafe
05.2016 - 08.2018
Service Assistant
Frenchys Rockaway Grill
03.2014 - 05.2016
Produce Manager
Alpha Food Distributors
11.2003 - 03.2021
Merchandise Associate
Best Buy
07.2003 - 02.2004
Lot Manager
Autoway Dodge
07.2001 - 09.2003
Manager
Dunkin Donuts & Baskin Robbins
08.2000 - 07.2002
Supervisor
AMC Theatres
06.1999 - 08.2000
High School Diploma -
Clearwater High School
Business Management
St. Petersburg College
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