Steven Swanson

Provided support to all IEX Clients by resetting passwords for Agents and Supervisors. Creating Agent and Supervisor profiles and assigning roles. Added New Hire Classes to the system and updated all necessary information along with processing Terminations in a timely manner. Communicated with Operations when a New Hire Class had been entered and provided login information for Webstation. Handled approving myFaneuil access and updating profiles as necessary. Tracked RTA and communicated with Operations when an Agent was in an unapproved code. Prepared reports as necessary for Operations and Client review. Updated and generated schedules for the Agents in a timely manner.

• Maintained safe driving record by observing road rules, remaining cautious and alert in unfamiliar areas and keeping control of vehicle.
• Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
• Kept meticulous logs of correspondence with customers and freight recipients.
• Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
• Operated with safety and skill to avoid accidents and delays.
• Inspected vehicle before and after every trip and conducted minor repairs.
• Secured freight during stops and rest periods to prevent theft.
• Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
• Contacted dispatch to report delivery incidents and determine best methods for resolution.
• Finalized daily logs on schedule to update internal records and uphold DOT requirements.
• Transported hazardous materials and oversized shipments without incident.
• Maintained accurate driving records in accordance with federal laws and regulations.

• Managed inventory control, cash control and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Completed point of sale opening and closing procedures.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
• Rotated merchandise and displays to feature new products and promotions.
• Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Protected store from loss or theft by setting and enforcing clear security policies.
• Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
• Minimized on-site cash with daily deposits and high accuracy in predicting operations.

• Managed inventory control, cash control and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Completed point of sale opening and closing procedures.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
• Rotated merchandise and displays to feature new products and promotions.
• Supervised guests at front counter, answering questions regarding products.
• Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
• Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Protected store from loss or theft by setting and enforcing clear security policies.
• Rotated stock to achieve optimum appeal and minimize shrinkage.
• Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
• Minimized on-site cash with daily deposits and high accuracy in predicting operations.
• Developed new store location from ground up by hiring and training efficient team.
• Set, enforced and optimized internal policies to maintain responsiveness to demands.