Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Steven Swol

LaGrange,GA

Summary

Highly motivated professional with almost 4 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working as manager and leader and as collaborative team member. Applies business experience and exercises decisive judgment to meet organizational goals.

Hardworking with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

24
24
years of professional experience

Work History

Owner of Goats Food Truck

Self Employed Web
LaGrange, GA
09.2019 - 12.2023
  • Created marketing campaigns to attract new customers.
  • Oversaw budgeting and financial management.
  • Ensured compliance with local, state, and federal regulations.
  • Resolved issues quickly through meticulous research and quick decision-making.
  • Maintained relationships with existing clients by providing superior customer service.
  • Implemented quality assurance processes to ensure product excellence.
  • Managed daily operations of business, including hiring and training staff.
  • Provided direction and guidance to employees.
  • Kept records for production, inventory, income, and expenses.
  • Determined pricing for products or services based on costs and competition.
  • Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.

Travel Insurance Agent

Independiente Insurance Insurance Agent
LaGrange, GA
08.2015 - 02.2019
  • Demonstrated strong understanding of industry trends and competitive landscape.
  • Adhered strictly to company policies regarding confidentiality of client information.
  • Created professional sales presentations to effectively communicate product quality and market comparisons.
  • Scheduled and attended 5-10 appointments per week.
  • filled out Insurance contracts and help with Underwriting approval with clients.
  • Attended team meetings regularly to discuss updates on products, services and policies changes.
  • Presented purchase offers to sellers for consideration.
  • Determined client needs by interacting with them and helping them understand what might be affordable
  • Provided customer service to clients through phone and email communication.

Field Supervisor

Links Logistics
Watford City, ND
07.2012 - 03.2015
  • Provided guidance to team members on job-related tasks, techniques, best practices.
  • Ordered sand for delivery to Frack Sites to keep Drilling from shutting down.
  • Supervised, coordinated, or scheduled activities of field team workers.
  • Estimated materials or worker requirements to complete jobs.
  • Assigned duties to field personnel according to where they were supposed unload.
  • Monitored project progress against established timelines.
  • Prepared and planned worksites to help jobs run smoothly.
  • Delegated work to staff and setting priorities.
  • Reported project progress, site problems and labor status to supervisors.
  • Implemented onsite safety protocols and procedures and properly trained team members on prevention measures.

Delivery/Salesman

Adams Beverage (Budweiser]
Opelika, AL
03.2000 - 07.2012
  • Conducted inventories on a regular basis to track stock levels.
  • Developed trusting relationships with customers by making personal connections.
  • Organized stockroom shelves according to size, color or style.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Greeted customers and provided exceptional customer service.
  • Computed purchases and received and processed Check or credit payment.
  • Answered store and merchandise questions and led customers to wanted items.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Worked with fellow sales team members to achieve group targets.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Handled customer complaints in a professional manner.
  • Prepared merchandise for purchase.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Provided accurate information about products, prices and services.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Assisted with customer requests and answered questions to improve satisfaction.

Education

High School Diploma -

Jefferson Davis High School
Montgomery, AL
05-1996

Some College (No Degree) -

Auburn University
Auburn, AL

Skills

  • Customer Service
  • Customer Service Abilities
  • Resolving Customer Issues
  • Positive Attitude
  • Administrative Oversight
  • Labor Relations
  • Client Service
  • Staff Management
  • Problem-Solving Skills
  • Client Interviews
  • Product Sales
  • Relationship Building

Accomplishments

  • While operating my Food Truck I was chosen as Best of Troup County in Food Truck category in 2022 and 2023.
  • I was also very involved in the Community Hosting First responders Days, Teacher days, and also Nurses to have a free meal to thank them for what they do.

References

References available upon request.

Timeline

Owner of Goats Food Truck

Self Employed Web
09.2019 - 12.2023

Travel Insurance Agent

Independiente Insurance Insurance Agent
08.2015 - 02.2019

Field Supervisor

Links Logistics
07.2012 - 03.2015

Delivery/Salesman

Adams Beverage (Budweiser]
03.2000 - 07.2012

High School Diploma -

Jefferson Davis High School

Some College (No Degree) -

Auburn University

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Steven Swol