Steven Tapia
Queen Creek,AZ
Summary
Dynamic Energy Resource Compliance Specialist with a proven track record at the City of Mesa, excelling in compliance audits and risk assessments. Adept at developing training programs and enhancing operational efficiency, I foster a culture of ethical behavior while ensuring adherence to regulatory standards. Strong analytical skills drive continuous improvement initiatives.
Experienced with regulatory compliance and risk assessment. Utilizes strong analytical skills to identify and mitigate potential compliance issues. Knowledge of industry standards and best practices ensures organizational adherence to regulatory requirements.
Diligent [Desired Position] with solid background in regulatory compliance and risk management. Successfully implemented compliance programs and policies, ensuring adherence to industry standards and minimizing risk. Demonstrated effective problem-solving and communication skills in fast-paced environments.
Smart decision-maker promoting 10 plus years of expertise in customer service and on felid matters. Educated and talented to work in demanding environments.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Self-assured individual trained to be focused Compliance Specialist bringing more than [Number] years working for [Type] organization. Determined to exceed expectations and promote developed skills in [Skill].
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
17
17
years of professional experience
Work History
Energy Recourse Compliance Specialist
City of Mesa
Mesa, AZ
07.2024 - Current
- Led compliance audits to ensure adherence to regulatory standards and internal policies.
- Developed and implemented training programs for staff on compliance procedures and best practices.
- Monitored changes in legislation, updating policies to maintain regulatory compliance.
- Conducted risk assessments to identify potential compliance issues and recommended solutions.
- Trained new and old employees to be OQ qualified.
- Set up Teams meetings with administrator and supervisors.
- Evaluated existing policies regularly, identifying areas for improvement and recommending revisions as needed.
- Conducted thorough risk assessments to identify potential areas of non-compliance and recommended corrective actions.
- Served as subject matter expert by advising staff and customers and working directly with external agencies throughout audits or to remedy compliance issues.
- Developed strategies for addressing identified gaps in regulatory knowledge within the organization, enhancing overall compliance awareness.
- Promoted a culture of ethical behavior within the organization by underscoring the importance of adhering not only to regulations but also to established company values.
- Managed quality programs to reduce overdue compliance activities.
- Supported team by pitching in to complete special projects.
- Enhanced company compliance by developing and implementing comprehensive policies and procedures.
- Stayed current on industry regulations by attending seminars, workshops, and other professional development opportunities.
- Collaborated with other departments to integrate compliance considerations into daily business operations seamlessly.
- Played an instrumental role in preparing the organization for successful completion of various regulatory examinations without major findings or penalties levied against the company.
- Developed improvement and corrective action plans to bring operations in line with requirements.
- Reviewed audit and monitoring reports related to consumer and client activities.
Gas Leak Tech Specialists
City of Mesa
Mesa, AZ
03.2020 - 07.2024
- Implemented maintenance protocols for city infrastructure, enhancing operational efficiency.
- Diagnosed and resolved technical issues, reducing downtime across various systems.
- Collaborated with cross-functional teams to improve service delivery and community satisfaction.
- Developed training materials for new technicians, increasing onboarding efficiency and knowledge retention.
- Found gas leaks on residential and commercial gas mains and gas meters.
- Participated in continuous learning opportunities to stay current on industry trends, enhancing personal expertise while contributing to overall company growth.
- Developed training materials for new technicians, increasing onboarding efficiency and knowledge retention.
- Documented leaks and wrote up for construction crews to make repairs.
- Trained new employees as protocols on gas leaks.
- Making sure life, property, and environment were safe for the public.
- Calibrated machines on a daily basis.
- Collaborated with team members to complete complex projects within established timelines.
- Streamlined maintenance processes for increased efficiency and reduced downtime.
- Served as a subject matter expert within the technician specialist team, mentoring colleagues on advanced techniques and methodologies for troubleshooting challenging issues.
- Helped streamline repair processes and update procedures for support action consistency.
- Monitored system performance to identify potential issues.
- Generated reports to track performance and analyze trends.
Wastewater Operator
City of Mesa
644 N Mesa Dr
11.2011 - 03.2019
- Operated and maintained wastewater treatment facilities to ensure compliance with environmental regulations.
- Monitored equipment performance and conducted routine inspections to identify potential issues.
- Implemented process improvements that enhanced operational efficiency and reduced downtime.
- Trained and mentored junior operators on safety protocols and best practices in wastewater management.
- Collaborated with cross-functional teams to optimize wastewater treatment processes and achieve quality standards.
- Led emergency response efforts during system failures, ensuring minimal impact on community services.
- Calibrated pH, DO and chlorine meters to support proper working order for daily inspections.
- Activated pumps, valves and processing equipment to move water through treatment processes and added chemicals.
- Developed standard operating procedures that improved consistency in daily operations and maintenance tasks.
- Contributed to a positive work environment by fostering teamwork among colleagues while maintaining clear communication channels with management.
- Ensured compliance with environmental regulations through strict adherence to guidelines and timely reporting of operational data.
- Ensured the proper handling of hazardous materials by adhering to safety guidelines and providing team members with necessary training resources.
- Played a key role in the successful integration of new technology or equipment upgrades within the wastewater treatment process.
- Developed strong relationships with regulatory agencies to promote effective communication regarding permit requirements or other compliance-related matters.
- Used hand tools and power tools to maintain, repair and lubricate equipment.
- Conducted regular inspections of tanks, valves and other equipment to verify compliance with safety and cleanliness standards.
- Monitored and adjusted controls to maintain optimal water quality.
- Collected water samples to test alkalinity, hardness, and residual levels.
- Adhered to EPA and OSHA regulations.
- Operated equipment such as front-end loaders, forklifts, and slakers regularly.
- Increased system reliability by proactively identifying potential issues through routine preventative maintenance tasks.
- Continuously sought opportunities for professional development through participation in industry conferences, workshops, and online training courses.
- Enhanced safety protocols by conducting routine inspections, identifying potential hazards, and implementing corrective actions.
- Analyzed data from monitoring systems to make informed decisions regarding system adjustments.
Assistant Manager
Footlocker.com Inc.
Tucson, AZ
08.2008 - 10.2011
- Managed daily operations to ensure optimal customer service and store efficiency.
- Trained and mentored team members on sales techniques and product knowledge.
- Analyzed sales data to identify trends and improve inventory management strategies.
- Developed promotional campaigns to enhance customer engagement and drive sales growth.
- Trained new employees on register procedures for closing the store. Dropping off the deposit daily to the bank.
- Oversaw visual merchandising standards to create an appealing shopping environment.
- Resolved customer complaints promptly, enhancing overall satisfaction levels.
- Assisted in recruitment efforts, contributing to building a skilled and motivated team.
- Collaborated with management to implement new processes that increased operational efficiency.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
No Degree -
Pima Community College
Tucson, AZ08-2002
High School Diploma -
Tucson High School
Tucson, AZ05-2001
Skills
- Compliance audits
- Regulatory standards
- Training program development
- Risk assessment
- Equipment calibration
- Environmental compliance
- Process improvement
- Staff mentoring and training
- Data analysis and reporting
- Customer service enhancement
- Inventory management
- Internal auditing
- Compliance monitoring
- Auditing processes
- Information security
- Information gathering
- Training delivery
- Influencing skills
- Documentation skills
- Reporting skills
- Corrective action plans
- Corrective actions
- Consumer-related reporting
- Auditing experience
- Safety compliance
- Operations management
- Data analysis
- Policy enforcement
- Records management
- Conflict management
- Continuous improvement
Timeline
Energy Recourse Compliance Specialist
City of Mesa
07.2024 - Current
Gas Leak Tech Specialists
City of Mesa
03.2020 - 07.2024
Wastewater Operator
City of Mesa
11.2011 - 03.2019
Assistant Manager
Footlocker.com Inc.
08.2008 - 10.2011
No Degree -
Pima Community College
High School Diploma -
Tucson High School