Steven Taylor
Higher Education
WILMINGTON,NC
Summary
Proficient Financial Aid Advisor well-versed in program options and regulatory requirements for student assistance. Well-organized and hardworking with good grasp of related paperwork and processes. Talented administrative and customer service professional knowledgeable about financial aid. Excellent problem-solving, relationship-building and communication skills. Offering 7 years of related experience. Enthusiastic Financial Aid Planner eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Financial Aid and training in building student relationships. Motivated to learn, grow and excel in Higher Education.
Overview
32
32
years of professional experience
5
5
years of post-secondary education
Work History
Financial Aid Planner
Wiley Education Services
Louisville, KY
10.2015 - Current
- Counseled students and parents about financial aid options and program details.
- Authored presentations and documentation for distribution to current and prospective students.
- Processed federal financial aid verifications per Federal guidelines.
- Provided financial aid counseling to enrolled and prospective students.
- Communicated with prospective students to illustrate available financial aid opportunities within Education.
- Represented financial aid office at group meetings with high school students and parents.
- Answered over 50 customer communications per day via telephone, email and web chat.
- Responded to client concerns and questions about credit scores and methods to improve numbers.
- Assessed individual client situations and made targeted recommendations for products and services to resolve specific situations.
- Interviewed clients by telephone or in-person to gather financial information.
- Produced budget tools, educational support and referrals for clients.
Claims Specialist
Novitas, Highmark Medicare Services
Harrisburg, PA
03.2013 - 11.2015
- Implemented improvements in manual and electronic billing procedures.
- Modeled exceptional customer service skills and appropriate diagnostic sales techniques to team members.
- Reported policy changes and company conditions affecting customer satisfaction.
- Escalated files with significant indemnity exposure to supervisor for further investigation.
- Followed up with customers on unresolved issues.
- Maintained confidentiality of patient finances, records and health statuses.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Processed and recorded new policies and claims.
- Calculated adjustments, premiums and refunds.
- Generated, posted and attached information to claim files.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Verified client information by analyzing existing evidence on file.
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
Recreation Program Specialist
Lower Paxton Township
Harrisburg, PA
11.2008 - 03.2013
- Scheduled events in recreation facilities and monitored facility conditions.
- Tracked program spending, enrollments and attendance to produce monthly reports for program director.
- Established team rosters, scheduled leagues and tournaments and enforced rules and regulations of recreation and athletic programs.
- Collaborated with community agencies and city departments to provide youth program opportunities and community involvement programs.
- Prepared facility budgets to monitor expenditures and payroll with established procedures.
- Prepared and distributed flyers, press releases and brochures to generate interest in established programs and events.
- Coordinated staff volunteers to supervise events and facilitate scheduled activities.
- Maintained inventory of supplies and equipment with established sign-out procedures.
- Performed program financial administration, reporting and documentation functions.
- Planned and evaluated recreation and athletic programs with recreation director to support community.
- Managed timesheets for recreation attendants, instructors and coaches to provide prompt payment.
- Conducted training seminars, staff meetings, coaching clinics and community meetings to promote organization and educational opportunities.
- Coordinated safety planning and implementation.
- Interviewed, trained and supervised part-time and seasonal personnel to perform job functions of recreation center.
- Ordered and maintained all recreational equipment.
- Trained staff members on conducting events and following safety procedures.
- Managed scheduled events for the Lower Paxton Township to maximize activities and attendance.
- Kept athletic and games equipment and facilities organized and maintained.
Delivery Courier
Federal Express
Harrisburg, PA
07.2002 - 11.2008
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Answered customer inquiries regarding shipments and provided updates on package arrival.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Followed company policies and procedures during shift.
- Verified load against delivery ticket before beginning every shift.
- Inspected truck prior to delivery, checking for proper stowage of packages.
- Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
- Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions.
- Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
- Drove safely at all times to avoid accidents and harm.
- Delivered packages to customer doorsteps and business offices.
- Escalated issues to supervisor for immediate remediation.
Recreation Supervisor
Ocean Pines Recreation And Parks
Ocean Pines, MD
10.1994 - 07.2002
- Interviewed, trained and supervised part-time and seasonal personnel to perform job functions of recreation center.
- Managed timesheets for recreation attendants, instructors and coaches to provide prompt payment.
- Planned and evaluated recreation and athletic programs with recreation director to support community.
- Researched, planned and organized mentally stimulating activities for individuals between ages of 1 and 100.
- Conducted training seminars, staff meetings, coaching clinics and community meetings to promote organization and educational opportunities.
- Enforced safety procedures and protocols among staff and students to maximize safety.
- Maintained inventory of supplies and equipment with established sign-out procedures.
- Established team rosters, scheduled leagues and tournaments and enforced rules and regulations of recreation and athletic programs.
- Coordinated staff volunteers to supervise events and facilitate scheduled activities.
- Scheduled events in recreation facilities and monitored facility conditions.
- Resolved conflicts between youngsters using effective communication and negotiation skills.
- Tracked program spending, enrollments and attendance to produce monthly reports for program director.
- Cultivated positive relationships with youths and team members using good judgment, active listening and social perceptiveness.
- Developed positive and productive relationships with kids, parents and staff.
- Planned, promoted and executed more than 10 events each year.
- Engaged participants in recreational activities and team-building exercises.
Recreation Supervisor
City Of Gaithersburg Parks And Recreation
Gaithersburg, MD
06.1990 - 10.1994
- Managed timesheets for recreation attendants, instructors and coaches to provide prompt payment
- Interviewed, trained and supervised part-time and seasonal personnel to perform job functions of recreation center
- Planned and evaluated recreation and athletic programs with recreation director to support community
- Scheduled events in recreation facilities and monitored facility conditions
- Tracked program spending, enrollments and attendance to produce monthly reports for program director
- Maintained inventory of supplies and equipment with established sign-out procedures
- Coordinated staff volunteers to supervise events and facilitate scheduled activities
- Enforced safety procedures and protocols among staff and students to maximize safety
- Conducted training seminars, staff meetings, coaching clinics and community meetings to promote organization and educational opportunities
- Cultivated positive relationships with youths and team members using good judgment, active listening and social perceptiveness
- Established team rosters, scheduled leagues and tournaments and enforced rules and regulations of recreation and athletic programs
- Developed positive and productive relationships with kids, parents and staff
Education
Bachelor of Science - Parks And Recreation
State University of New York
Cortland, New York 09.1987 - 05.1990
Associate of Arts - Liberal Arts And General Studies
Montgomery College
Rockville, MD 09.1984 - 05.1987
Skills
Tuition assistance
Verification processes
Regulatory understanding
Eligibility guidelines
Student support
Payment plans
Solution development
Report monitoring
Client counseling
Third-party collaboration
Debt solution management
Good Telephone Etiquette
Teambuilding
Analytical and Critical Thinking Skills
Timeline
Financial Aid Planner
Wiley Education Services
10.2015 - Current
Claims Specialist
Novitas, Highmark Medicare Services
03.2013 - 11.2015
Recreation Program Specialist
Lower Paxton Township
11.2008 - 03.2013
Delivery Courier
Federal Express
07.2002 - 11.2008
Recreation Supervisor
Ocean Pines Recreation And Parks
10.1994 - 07.2002
Recreation Supervisor
City Of Gaithersburg Parks And Recreation
06.1990 - 10.1994
Bachelor of Science - Parks And Recreation
State University of New York
09.1987 - 05.1990
Associate of Arts - Liberal Arts And General Studies
Montgomery College
09.1984 - 05.1987