Summary
Overview
Work History
Education
Skills
Recognitions
Timeline
Generic

Steven Taylor

Ft. Washington,MD

Summary

Proven track record in enhancing office efficiencies and customer satisfaction at General Dynamics IT through expert data management and exemplary customer service. Leveraged Microsoft Excel and strong problem-solving abilities to streamline processes, achieving significant improvements in data accuracy and operational workflow. Demonstrates exceptional communication skills and a commitment to maintaining high security and privacy standards.

Overview

8
8
years of professional experience

Work History

Administrative Assistant II

General Dynamics IT
04.2023 - Current
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Created and maintained databases to track and record customer data.
  • Executed record filing system to improve document organization and management.
  • Developed and updated spreadsheets and databases to track, analyze, and report on vehicle fleet.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Administrative Assistant I

General Dynamics IT
08.2020 - 04.2023
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Oversaw daily inventory counts to maintain data accuracy.
  • Provided exceptional customer service, resolving concerns promptly and professionally.

Access Control Specialist

Amentum
05.2019 - 10.2020
  • Streamlined access management processes with the implementation of a centralized database for managing personnel clearances and facility access.
  • Improved employee safety by conducting thorough risk assessments and developing appropriate access control measures.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Kept check-in area clean and neat at all times.
  • Communicated with security team and building supervisors using two-way radios.
  • Wrote detailed reports of all security breaches and investigations.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.

Access Control Specialist

Omniplex
02.2019 - 05.2019
  • Streamlined access management processes with the implementation of a centralized database for managing personnel clearances and facility access.
  • Improved employee safety by conducting thorough risk assessments and developing appropriate access control measures.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Kept check-in area clean and neat at all times.
  • Communicated with security team and building supervisors using two-way radios.
  • Wrote detailed reports of all security breaches and investigations.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.

Safety Monitor

Schuster Concrete
06.2018 - 08.2018
  • Maintained safe and healthful job site while meeting or exceeding standard safety policies.
  • Provided ongoing guidance and support for employees working at heights, ensuring proper fall protection measures were consistently employed.
  • Directed recordkeeping and paperwork preparation in line with OSHA requirements.

Package Handler

United Parcel Service, UPS
03.2018 - 06.2018
  • Followed safety regulations to maintain safe work environment.
  • Assembled and loaded packages into correct trucks.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Removed jams and unblocked conveyor system to maintain flow of goods.

Cashier

Papa John's Pizza
10.2016 - 04.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Education

Bachelor of Arts - Business Management

Bowie State University
Bowie, MD
05.2025

High School Diploma -

Friendly High School
Fort Washington, MD
05.2017

Skills

  • Customer Service
  • Data Entry
  • Computer Skills
  • Office Administration
  • Time Management
  • Microsoft Word
  • Microsoft Outlook
  • Microsoft Excel
  • Strong Problem Solver
  • Documentation and Recordkeeping
  • Dedicated Team Player
  • Verbal Communication

Recognitions

General Dynamics IT: Spot Award, 2024

General Dynamics IT: Spot Award, 2023

General Dynamics IT: Spot Award, 2021

Timeline

Administrative Assistant II

General Dynamics IT
04.2023 - Current

Administrative Assistant I

General Dynamics IT
08.2020 - 04.2023

Access Control Specialist

Amentum
05.2019 - 10.2020

Access Control Specialist

Omniplex
02.2019 - 05.2019

Safety Monitor

Schuster Concrete
06.2018 - 08.2018

Package Handler

United Parcel Service, UPS
03.2018 - 06.2018

Cashier

Papa John's Pizza
10.2016 - 04.2018

Bachelor of Arts - Business Management

Bowie State University

High School Diploma -

Friendly High School

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Steven Taylor