Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Generic
STEVEN TERRELL

STEVEN TERRELL

Rolling Meadows

Summary

Knowledgeable [Desired Position] with background in resolving complex customer issues efficiently. Proven track record in mediating conflicts and implementing solutions that have enhanced customer satisfaction. Demonstrated ability to manage high-pressure situations and utilize effective communication and problem-solving skills.

Overview

20
20
years of professional experience

Work History

Escalations Specialist

CDW
09.2022 - Current
  • Resolved customer complaints by effectively managing escalations and addressing concerns in a timely manner.
  • Developed customized action plans for each escalated case, ensuring tailored solutions that addressed clients'' unique needs.
  • Coordinated with other departments to gather necessary information and resources for the successful resolution of escalated cases.
  • Fostered strong relationships with clients by consistently demonstrating empathy, understanding, and dedication to resolving their concerns satisfactorily.
  • Contributed to a positive work environment by mentoring junior staff members on effective escalation management techniques.

Configuration Technician

CDW
08.2021 - 09.2022
  • Collaborated with cross-functional teams to ensure seamless integration of new systems and technologies.
  • Identified opportunities for process improvement, leading initiatives to enhance overall operational effectiveness.
  • Supported successful project completion through effective communication with stakeholders, ensuring alignment on goals, timelines, and deliverables.
  • Assisted in the design, development, and implementation of custom solutions tailored to client needs.
  • Participated in quality assurance testing activities prior to deployment into production environments to validate proper functionality of new systems or components following configuration changes made within them earlier on beforehand accordingly along such lines thereof consistently throughout each step taken altogether.
  • Developed comprehensive training materials for colleagues to improve understanding of configuration processes and tools used across the organization.

Warehouse Manager

C.A.I. Designs
03.2018 - 07.2021
  • Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
  • Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.

Inventory Specialist

American Academy of Orthopedic Surgeons
02.2005 - 07.2013
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Performed data entry and completed proper paperwork.
  • Completed physical inventory counts each month.
  • Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
  • Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
  • Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
  • Assisted in implementing a new inventory management system, resulting in more accurate record-keeping and reduced errors.
  • Streamlined warehouse organization for improved efficiency in locating items and fulfilling orders.
  • Coordinated with suppliers to establish optimal delivery schedules, reducing instances of overstock or stockouts.

Education

High School Diploma -

Evanston Township High School
Evanston, IL
06-1997

Skills

  • Complaint handling
  • De-escalation techniques
  • Assertiveness
  • Goal setting and achievement
  • Complaint investigation
  • Teamwork

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Escalations Specialist

CDW
09.2022 - Current

Configuration Technician

CDW
08.2021 - 09.2022

Warehouse Manager

C.A.I. Designs
03.2018 - 07.2021

Inventory Specialist

American Academy of Orthopedic Surgeons
02.2005 - 07.2013

High School Diploma -

Evanston Township High School

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