Summary
Overview
Work History
Education
Skills
Timeline
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Steven Terrones

Henderson,NV

Summary

  • Enthusiastic 20-year management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.

Overview

1
1

20 Years Professional Experience

Work History

Driver

Lyft Inc.
Henderson, NV
03.2015 - Current
  • Utilized GPS to optimize routes and continuously meet estimated delivery times.
  • Determined most expedient trip by mapping out driving routes ahead of time.
  • Achieved consistently high customer scores due to exceptional service.
  • Picked up clients from specific locations to transport and drop off at destinations.
  • Transported riders to designated stops according to pre-determined schedules.

Grocery Team Member

Whole Food Market
Las Vegas, NV
06.2014 - 06.2015
  • Greeted store customers and assisted with product location, loading or unloading heavy items and retrieving out-of-reach items.
  • Stocked product and maintained product displays according to merchandising standards, vendor contract terms and planograms.
  • Followed safety and sanitation procedures to provide quality services and products for customers.
  • Operated forklift, flatbed and hand jack to receive, rotate and replenish products.
  • Received and unloaded new products upon delivery, checking for damage and order accuracy.
  • Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
  • Answered questions and inquiries per shift regarding products, prices and availability.
  • Escorted customers to appropriate aisles or shelves to assist with purchasing decisions.
  • Reviewed tags on product shelves and made requested pricing changes.
  • Cleaned shelves and restocked with new inventory when products stock ran low.

Cafe Manager

The Crossing Christian Church
Las Vegas, NV
02.2014 - 02.2015
  • Took inventory of supplies and equipment and placed new orders to maintain stock levels.
  • Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
  • Trained new employees in operational procedures and modeled duties for front and back house positions.
  • Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
  • Rang up orders on cash register to process cash, credit card and personal check payments.
  • Delegated work to staff, setting priorities and goals.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.

Assistant Kitchen Manager

Nordstrom
Las Vegas, NV
06.2012 - 06.2014
  • Maximized team performance by training new employees on proper food handling and restaurant protocols.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Maintained budgeted food costs using tools within inventory management system.
  • Planned kitchen staff schedules to maximize coverage and encourage collaboration.
  • Used learning tools and programs to develop and maintain knowledge of food products, promotions and sales functions.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Assisted staff by serving food and beverages or bussing tables.
  • Distributed food to service staff for prompt delivery to customers.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.

Education

Some College (No Degree) - Business Administration And Management

My. San Antonio College
Walnut, CA

Skills

  • Revenue Generation
  • Relationship Building
  • Exceptional Customer Service
  • Excellent Verbal and Written Communication
  • Friendly and Outgoing
  • Staff Development
  • Schedule Management
  • Time Management

Timeline

Driver

Lyft Inc.
03.2015 - Current

Grocery Team Member

Whole Food Market
06.2014 - 06.2015

Cafe Manager

The Crossing Christian Church
02.2014 - 02.2015

Assistant Kitchen Manager

Nordstrom
06.2012 - 06.2014

Some College (No Degree) - Business Administration And Management

My. San Antonio College

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Steven Terrones