Summary
Overview
Work History
Education
Skills
Timeline
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Steven Teutschman

Big Bear City,CA

Summary

Over 11 years of experience as delivery person working with small to large companies. Work hard to meet or exceed employer and customer expectations. Interact well with team and share advice and tips. Embrace shifting schedules and delivery routes. Always handle frustrated customers with professionalism and positive attitude. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

27
27
years of professional experience

Work History

Delivery Expert

Dominos Pizza
10.2012 - Current
  • Improved customer satisfaction by ensuring timely and accurate deliveries.
  • Enhanced operational efficiency by optimizing delivery routes using GPS technology.
  • Maintained excellent communication with customers, providing updates on delivery status and answering inquiries.
  • Collaborated with team members to ensure smooth workflow and fast order processing.

Server

Dennys
08.1997 - 12.2007
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Education

Associate of Arts - Paramedic

Crafton Hills College
Yucaipa, CA
06.1979

Skills

  • Route Planning
  • GPS Navigation
  • Professional Appearance
  • Warehouse Operations
  • Clean Driving Record
  • Customer Interaction
  • Delivery Scheduling
  • Customer Rapport
  • Order Verification

Timeline

Delivery Expert

Dominos Pizza
10.2012 - Current

Server

Dennys
08.1997 - 12.2007

Associate of Arts - Paramedic

Crafton Hills College

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Steven Teutschman