Steven Thibault
Columbus,OH
Summary
Collaborative leader and team-player dedicated to partnering with coworkers to promote an engaged and empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Skilled in working under pressure and adapting to new situations and challenges to meet both client and organizational needs.
Overview
9
9
years of professional experience
Work History
General Manager
Ebb & Float Social Wellness Spa
11.2023 - Current
- Maintaining cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
- Training and mentoring staff members to achieve optimal performance levels and maintain high standards of service.
- Coaching employees on upselling techniques, resulting in higher average ticket sales per guest visit.
- Establishing a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
Assistant Director of Housekeeping & Operations
Aimbridge Hospitality - DBA Embassy Suites Rockside
04.2023 - 10.2023
- Oversight of facilities and room upkeep, cleanliness, and management in accordance with Hilton Brand Standards.
- Management and tracking of hotel budget for cleaning, janitorial, and maintenance supplies.
- Price negotiation and procurement of supplies via multiple partner vendors to meet property needs.
- Hiring, onboarding, and training of all new department staff.
- Established clear lines of communication between housekeeping staff and other departments, fostering a collaborative work environment.
General Manager
RDA Management - DBA Holiday Inn Express Akron NW
03.2022 - 04.2023
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Analyzed market trends and competitor activities to create competitive advantages.
Assistant Front Office Manager / Operations Manager
RDA Management - DBA Hilton Akron-Fairlawn
07.2017 - 04.2023
- Management in multiple properties providing multi-department oversight, budgeting, management, & support. ∙ Highly proficient in the utilization of multiple PMS systems and revenue management programs
- Active participant in strategic planning and market analysis to drive ADR and RevPar. ∙ Alongside the Revenue Management team, managed corporate accounts for high-profile companies such as GoodYear Tire, Signet Jewelers, First Energy, PGA, Firestone, Cleveland Clinic, and J.M
- Smucker, often acting as a direct contact for their booking and travel teams. ∙ Worked cohesively with Human Resources departments in interviewing, scheduling, and hands on development of new talent for department management and line-level positions. ∙ Active in development and implementation of routine de-escalation, emergency response, and crisis-management training. ∙ Strategic coordination of effective department scheduling, workload distribution, and budget management to ensure optimal performance and functionality of properties. ∙ Prevent and resolve guest issues while actively anticipating potential guest experience disruptions by monitoring special requests, business demand, and team member performance
- Actively monitor and respond to guest support documentation and reviews. ∙ Provide active support to the sales managers by conducting site tours, client meetings, reviewing contracts, and acting as on-site contact for contracted groups. ∙ Actively participate in corporate site evaluations and assessments by Hilton & IHG.
General Manager
Titan Restaurant Group DBA Donatos Pizza
05.2015 - 06.2017
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Ranked #1 district-wide and #2 company-wide in PAC during time as General Manager. ∙ Training manager for all new General Managers in the district. ∙ Multi-unit manager during periods of leadership transitions / vacancy.
Education
B.A. Anthropology -
University of Montana / University of Idaho
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Verbal and written communication
- Training and Development
- Client Relations
- Highly Adaptable
- Quick-Learning
Timeline
General Manager
Ebb & Float Social Wellness Spa
11.2023 - Current
Assistant Director of Housekeeping & Operations
Aimbridge Hospitality - DBA Embassy Suites Rockside
04.2023 - 10.2023
General Manager
RDA Management - DBA Holiday Inn Express Akron NW
03.2022 - 04.2023
Assistant Front Office Manager / Operations Manager
RDA Management - DBA Hilton Akron-Fairlawn
07.2017 - 04.2023
General Manager
Titan Restaurant Group DBA Donatos Pizza
05.2015 - 06.2017
B.A. Anthropology -
University of Montana / University of Idaho
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