Steven Thomas
Streamwood,IL
Summary
Motivated individual with a solid background in customer service and technical support, eager to transition into a workplace environment that teaches essential professional experience. Currently pursuing certifications in network and computer support to pursue a career in IT. Possessing strong customer service skills and technical expertise, confident in providing efficient and effective technical support to users in need.
Overview
3
3
years of professional experience
Work History
Student Lab Aide
Harper College
06.2022 - 02.2025
- Delivered front-line customer service to students and faculty, addressing computer issues and inquiries.
- Documented significant issues for escalation to appropriate departments.
- Maintained lab cleanliness and ensured proper functionality of computers and equipment.
- Oversaw printer supply availability and stocked necessary materials.
- Prepared and submitted end-of-shift reports to support seamless operations.
- Conducted data entry on lab usage statistics and reported issues encountered.
- Explained proper usage and operation of lab equipment to students.
- Assisted students and faculty in navigating various software and learning management systems at Harper College.
Education
Certificate - Network Support Technician
Harper College
Palatine, IL12.2024
Certificate - Computer Support Technician
Harper College
Palatine, IL12.2024
High School Diploma -
William Fremd High School
Palatine, IL05.2020
Skills
- Customer service and interpersonal communication
- Computer troubleshooting and technical support
- Documentation and report preparation
- Attention to detail and organizational skills
- Data entry
- Time management
- Effective communication
Timeline
Student Lab Aide
Harper College
06.2022 - 02.2025
Certificate - Network Support Technician
Harper College
Certificate - Computer Support Technician
Harper College
High School Diploma -
William Fremd High School
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