STEVEN THOMAS BOLANDER
New Hartford,New York
Summary
Expertise in EEG operations and neurodiagnostic processes, driving quality improvements in patient assessments. Collaborate with IT to implement system upgrades and optimize EEG equipment, enhancing operational efficiency and ensuring accurate data management.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Senior Registered Medical EEG Technologist
SUNY UPSTATE MEDICAL UNIVERSITY
Syracuse, USA
01.2023 - Current
- Reported to the Operations Manager for Long Term Monitoring, overseeing the Electroencephalogram (EEG) department and evaluating the electrical activity in the brain to detect potential problems.
- Analyze intercranial surgery results to identify the brain abnormality location, establishing a brain map by stimulating sections and recording data.
- Audited EEG testing to ensure timely and accurate reporting of abnormalities and seizures, and maintained medicine for emergent medical interventions.
- Oversaw EEG operations, monitored patient usage, calculated total billable hours, and reported patient conditions into EPIC to ensure accurate data for accounts receivable.
- Prepared EEG technicians for national registry test, improving quality of care and ensuring accurate emergent information for doctors.
- Assisted in training new technologists on marking, measuring, and equipment operation.
- Oversaw workflows during weekends to ensure smooth operations.
- Collaborated with information technology group to implement upgrades for Nihon Kohden software and hardware, enhancing system performance.
- Solves Nihon Kohden problems, troubleshooting problems with their technical support team, troubleshoot problems and provide solutions and, maintaining systems for daily operations.
System Support Specialist
MOHAWK Valley Health System
Utica, USA
01.2022 - 01.2023
- Under the Direct Supervision of the Patient Access Training and Development Manager, functions as system support by assisting with all aspects related to the Patient Access Services Department.
- Executed operational tasks within Patient Access Department to support effective service delivery.
- Monitors Registration errors via Epic Work Queues, identifies trends, reports back to the Patient Access Training and Development Manager.
- Conducted quality improvement audits for Patient Access Department, providing actionable insights to Training and Development Manager.
- Performs On the Job Training of New Hires within the Patient Access Services Department.
- Performs classroom training of New Hires for Registration related jobs within MVHS.
- Maintained proficiency across all roles in Registration, Scheduling, and Billing to ensure seamless operations.
Registered Medical EEG Technologist
SUNY UPSTATE MEDICAL UNIVERSITY
Syracuse, USA
01.2015 - 01.2017
Registered Dialysis Technologist
BASSET HEALTHCARE
Cooperstown, USA
01.2013 - 01.2015
Ambulatory Office Assistant
BASSET HEALTHCARE
Cooperstown, USA
01.2012 - 01.2013
Education
M.S. - Data Analytics
SUNY PLATTSBURG
Plattsburgh, NY05-2027
B.S. - Psychology
TOWSON UNIVERSITY
Baltimore, MD05-2006
Skills
- EEG systems expertise
- EEG interpretation
- Neurodiagnostic processes
- Remote EEG monitoring
- EEG equipment optimization
- Data analysis
- Data visualization
- Technical support
- Technical needs assessment
- Process improvement
- Project management
Volunteer Experience
TOWN OF NEW HARTFORD, Volunteer Firefighter, 01/12, 01/14
Certification
- R.EEG
Timeline
Senior Registered Medical EEG Technologist
SUNY UPSTATE MEDICAL UNIVERSITY
01.2023 - Current
System Support Specialist
MOHAWK Valley Health System
01.2022 - 01.2023
Registered Medical EEG Technologist
SUNY UPSTATE MEDICAL UNIVERSITY
01.2015 - 01.2017
Registered Dialysis Technologist
BASSET HEALTHCARE
01.2013 - 01.2015
Ambulatory Office Assistant
BASSET HEALTHCARE
01.2012 - 01.2013
M.S. - Data Analytics
SUNY PLATTSBURG
B.S. - Psychology
TOWSON UNIVERSITY