Steven Tidwell
Summary
Dynamic and results-oriented General Manager with a strong background in leading diverse teams and driving operational excellence in fast-paced environments. Extensive experience in the aviation and retail industries, with a proven track record of enhancing operational efficiency, implementing safety and security protocols, and conducting comprehensive audits. Skilled at leading cross-functional teams, driving business growth, and ensuring regulatory compliance. Expertise in overseeing airport operations, training programs, and safety/security audits within the aviation industry. Recognized for strategic thinking, strong leadership, and exceptional problem-solving skills. Proven ability to identify and secure new business opportunities, monitor and report operational and financial performance, and meet pre-established key performance indicators and service level agreements. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
24
24
years of professional experience
Work History
Senior Corporate Quality Auditor
Delta Air Lines Inc.
10.2022 - 03.2024
- Oversee quality of aviation-related operations with a main focus on de/anti-icing
- Perform on-site audits by collecting data and entering data into QualityNet system
- Attain approval of corrective action items needed for any findings during audits
- Conduct follow-up checks, monitor development, and verify implementation of corrective actions to provide feedback on performance.
- Enhanced product quality by conducting thorough audits and identifying areas for improvement.
- Maintained a strong understanding of industry regulations and ensured company compliance through regular audits.
- Ensured timely completion of all assigned audits while maintaining a high level of detail and accuracy.
- Participated in cross-functional team meetings, contributing valuable insights from an auditor's perspective to facilitate process improvements.
- Scheduled and executed 30 yearly audits.
General Manager
JetBlue Airways
07.2002 - 09.2020
- Maintained performance goals for mishandled baggage, on-time departures/arrivals, focus flights, fleet launches, and kiosk usage by reducing numerous challenges and creating/implementing creative solutions
- Created and implemented modern de-icing programs throughout the northern state facilities
- Collaborated with vendors and third-party training providers to arrange team member registration and participate in outside training programs
- Managed, maintained, secured, and implemented all new and current service agreement contracts for business partners
- Participated in airport and industry meetings/conferences, while serving as decision-maker for JetBlue facilities and executing business partner contracts and airport security operations
- Oversaw all stations' key performance indicators (KPIs) as well as full P&L responsibility
- Investigate, report, and implement corrective action for any incident of aircraft damage or employee injury and conduct employee coaching
- Managed budget implementations, employee reviews, training, schedules, and business partner contracts.
- Monitored financial performance, set budgets, and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized operational excellence by mentoring personnel on management principles, industry practices, and company procedures.
- Collaborated with cross-functional teams to develop innovative solutions for safety and security.
- Conducted job fairs, recruiting, hiring, and training of crewmembers; updated staffing reports and created shift bids/schedules
- Conducted internal/external audits ensuring all regulated guidelines and company policies were followed
- Delivered consistent high-level training to all new and current crewmembers along with developing and onboarding Leads, Supervisors, and Managers into the operation to ensure success and a smooth transition
- Completed timely quality reports highlighting deficiencies and recommending corrective actions
- Conducted organizational safety program reviews per department protocols
- Ensured compliance with all regulatory agencies including FAA, OSHA, EPA, US Dept. of Labor, and EEOC.
Area Manager
AK & KA Associates (SUBWAY)
02.2000 - 06.2002
- Developed and implemented effective business development strategies to ensure long-term success
- Delivered a safe and clean work environment for team members and customers by assuring conformance to all state/federal health and labor board regulations
- Established lucrative new catering contracts by leading diligent efforts to establish cordial business relationships in the communities served
- Performed statistical tracking, auditing, and management reporting as well as technical support of touch screens and Micro's PC systems for all area stores
- Managed statistical tracking, auditing, and reporting, in addition to providing technical support for touch screens and Micro's PC systems across all area stores.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Supervised various locations, enforcing high-quality standards of operation.
Education
Certificate -
Alison
06.2024
Certificate ( ISO 45001:2018 ) -
Alison
06.2024
Technical Training -
Netstar Technical Training Institute
Arlington, VA01.2002
Harvard Manager Course
Forest Hills, NY01.2007
General Studies
Covington High School
Covington, LAAccomplishments
- Directed and coordinated activities for 9 diverse facilities ranging from 44 crewmembers to 170+ crewmembers in four states, while orchestrating airport, catering, and ground operations along with de-icing measures at JetBlue Airways.
- Adhered to all federal, state, and local regulations, including FAA, DOT, TSA, and other government agencies, while ensuring the safety and security of crewmemebrs and customers.
- Managed multiple facilities simultaneously in Virginia, Massachusetts, Illinois, and Florida throughout a long-standing JetBlue Airways tenure by utilizing premier organizational and analytical skills.
- Optimized operational processes and achieved optimal profitability through effective short- and long-range strategic planning.
- Generated and implemented a modern de-icing program at the JetBlue IAD International Airport in Dulles, Virginia as well as supported the startup of the de-icing program at Boston's Logan Airport.
- Achieved superior levels of safety and performance through choreographing creative training and inspiration methods.
- Boosted sales by 4.5% year-over-year at Store of Knowledge as well as attained a 2% sales increase in only 8 months at AK & KA Associates (Subway).
- Received overall Safety award for zero incidents/accidents in 2014, Crewmember Achievement award in 2006, and Outstanding Contributions award in 2023 and 2024
Core Proficiencies
- Quality & Safety Assurance
- Airport Management
- Airline Management
- Continuous Process Improvement
- Team Training & Leadership
- Strategic Planning & Execution
- Cost Reduction & Avoidance
- Client Relationship Management
- Budget Administration/Management
- Regulatory Compliance
- Aviation Regulations
- Financial Reporting
- Change Management
- Project Management
- Business Planning & Development
- Commercial Aviation
- Security Operations
- Aviation Security
- Reporting & Documentation
- Security Audits
- Inventory Control & Management
- Safety & Quality Assurance
- Staff Training & Development
- Profit & Loss Accountability
- Key Performance Indicators (KPI's)
- Safety Audits
- Problem-Solving
- Time Management
- Standards Compliance
- Problem Resolution
- Communication and Organizational skills
- Operations Management
- Continuous Improvement
- Leadership and Team Building
- Team Collaboration
- Corrective Action Planning
Additional Information
Area Manager- Store of Knowledge
General Manager- CVS
Timeline
Senior Corporate Quality Auditor
Delta Air Lines Inc.
10.2022 - 03.2024
General Manager
JetBlue Airways
07.2002 - 09.2020
Area Manager
AK & KA Associates (SUBWAY)
02.2000 - 06.2002
Certificate -
Alison
Certificate ( ISO 45001:2018 ) -
Alison
Technical Training -
Netstar Technical Training Institute
Harvard Manager Course
General Studies
Covington High School
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