Steven titmus

Work History

Automotive Technician

SUNDANCE CHEVROLET

10.2011 - Current

Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Replaced damaged, missing, or defective parts with new and refurbished components.
Changed, rotated, and balanced tires on different types of vehicles.
Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
Performed safety and emissions inspections.
Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
Analyzed and located malfunctions in brakes, motors, switches, and control systems.
Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
Completed customer orders and warranty services according to manufacturer specifications.
Reduced vehicle downtime with meticulous preventative maintenance services, extending the life of customers'' vehicles.
Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.
Maintained accurate records of time and materials required to perform repairs and service.
Tested newly installed equipment to determine proper functionality and compliance with regulations.
Achieved consistency across all repairs by strictly following manufacturer guidelines and using OEM parts whenever possible.
Contributed to business growth through exceptional customer service, leading to increased repeat clientele and positive word-of-mouth referrals.
Used specialized tools to detect leaks in gas and refrigerant systems.
Elevated shop reputation with outstanding troubleshooting abilities that led to quick identification of complex issues not easily diagnosed by others.
Expanded service offerings with continuous professional development efforts, staying informed on new technologies within the automotive industry.
Safeguarded customer trust by ensuring adherence to ethical repair practices and maintaining a transparent communication approach throughout the service process.
Boosted team morale and productivity by actively participating in staff training, sharing knowledge and skills with coworkers.
Streamlined work processes through effective collaboration with other technicians, resulting in faster turnaround times for customer vehicles.
Cultivated a loyal client base through personalized consultations, listening attentively to each individual''s needs before recommending appropriate solutions.
Mitigated potential warranty claims through close inspections of newly serviced vehicles prior to their return to customers.
Championed environmental sustainability by properly disposing of hazardous waste materials and recycling used parts whenever possible.
Optimized inventory management systems by tracking stock levels closely and placing orders as necessary to prevent shortages or excess supplies.
Enhanced workshop safety by adhering to and promoting best practices.
Optimized fuel efficiency for customers with regular engine tune-ups and maintenance.
Conducted safety inspections to comply with legal and company standards.
Conducted routine maintenance checks for improved vehicle safety and longevity.
Performed emissions tests according to standard procedures.
Tuned automotive systems and components to optimize functionality and prolong life of each piece.
Corrected faults and maximized performance by rebuilding systems and individual components.
Explained estimates and determined repair timelines to manage customer expectations.
Inspected damaged vehicles to estimate repair labor cost and required parts expense.
Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
Coordinated with parts department to determine availability of necessary components.
Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
Investigated customer complaints to identify cause of malfunctions.
Read and followed technical documentation to complete accurate repairs.
Analyzed vehicle data using advanced diagnostic equipment.
Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
Repaired and replaced worn and damaged components.
Increased workshop efficiency with organization of tools and equipment.
Maintained up-to-date knowledge of automotive industry standards and practices.
Streamlined service scheduling to minimize customer wait times.
Customized vehicles to owner specifications, enhancing driving experience.
Improved customer satisfaction by providing precise and timely repair updates.
Fostered positive relationships with parts suppliers, ensuring cost-effective procurement.
Assisted in selection of quality parts and supplies, ensuring repair durability.
Implemented eco-friendly waste disposal practices, contributing to environmental sustainability.
Integrated new diagnostic software, improving accuracy in identifying vehicle issues.
Delivered detailed explanations of repair processes, increasing customer trust and satisfaction.
Enhanced vehicle performance by conducting detailed diagnostic procedures.
Boosted team morale and productivity through effective communication and leadership.
Diagnosed complex electrical issues, restoring vehicle functionality.
Reduced repeat repair visits by implementing thorough quality control checks.

Service Manager

DREISBACH PONT.OLDS ,GMC

09.1990 - 10.2009

Led service department operations to enhance customer satisfaction and retention.
Developed and implemented training programs for new technicians, improving service quality.
Streamlined workflow processes, reducing turnaround time for vehicle repairs significantly.
Managed service budgets, optimizing resource allocation and reducing operational costs.
Collaborated with sales teams to improve customer engagement strategies and service offerings.
Analyzed service metrics to identify trends, driving proactive solutions for common issues.
Oversaw inventory management systems, ensuring availability of parts while minimizing excess stock.
Mentored staff on best practices in customer service, fostering a culture of excellence within the team.
Resolved customer complaints in professional and timely manner.
Met with customers to discuss service needs and offer available solutions.
Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
Hired, trained and supervised team of service staff members to meet business goals.
Analyzed service reports to identify areas of improvement.
Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Met with customers to discuss service needs and develop effective and practical solutions.
Coordinated with other departments to maintain streamlined and productive workflow.
Developed and maintained positive relationships with customers to build rapport and trust.
Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
Implemented strategies to increase customer service satisfaction ratings.
Increased overall revenue by upselling additional services and products during routine maintenance visits.
Monitored service staff performance and provided feedback for improvement.
Improved customer satisfaction by implementing streamlined service processes and staff training programs.
Implemented inventory management systems to reduce costs and increase efficiency in the service department.
Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
Negotiated with vendors to secure best prices for parts and supplies.
Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
Streamlined service delivery processes, reducing wait times for customers by implementing efficient scheduling systems.
Pioneered sustainability initiative within service operations, reducing waste and promoting eco-friendly practices.
Improved operational efficiency by redesigning service area layout for better workflow and customer experience.
Established proactive maintenance program for service equipment, reducing downtime and maintaining high service standards.

Summary

Overview

Work History

Automotive Technician

Service Manager

Education

High School Diploma -

Skills

Accomplishments

Certification

Work Availability

i am a veteran

Timeline

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