STEVEN T. McKENZIE

• Directed revenue planning and strategic alignment during CopilotIQ and Biofourmis merger.
• Executed revenue growth strategies, accomplishing a 30% uplift in annual recurring revenue over the course of a year.
• Enhanced portfolio growth by leveraging direct sales, partnerships, and digital channels to manage over $50M revenue.
• Optimized customer acquisition processes, resulting in a 50% reduction in CAC and improved overall efficiency.
• Crafted a customer engagement framework, boosting customer lifetime value by 33%.
• Cultivated and preserved high-caliber sales teams, elevating productivity by 15%.

• Executed unified strategies leading to significant expansion in both market presence and annual earnings.
• Oversaw more than 60-personnel team in sales and marketing, reaching 120% of yearly goals.
• Implemented successful multi-channel efforts to increase leads and conversions.
• Implemented tactical approaches leading to a 50% reduction in yearly client acquisition expenses.
• Developed a self-service model to facilitate new member enrollment, minimizing sales acquisition costs.

• Managed high-impact strategy implementations, achieving remarkable revenue and market expansion.
• Expanded member base from 800 to over 15,000 using enhanced sales and marketing strategies.
• Supervised and motivated a high-performing sales workforce to surpass targets by 120%.
• Optimized workflows to achieve a 90% decrease in onboarding time for new hires.
• Cultivated an ambitious sales team dynamic, leading to a 200% surge in productivity.
• Achieved membership growth of over 1,400% by implementing optimized marketing plans.

• Directed a workforce exceeding 300 members, achieving annual revenues surpassing $55M.
• Pioneered a modern service approach to elevate customer interactions.
• Created innovative approaches to penetrate untapped markets, boosting regional presence.
• Optimized sales processes by deploying GONG, Salesforce, and Power BI platforms.

• Led an 850-person sales team in over 100 markets, attaining consistent revenue increases.
• Achieved top rank in national sales standings.
• Collaborated with marketing teams to develop and implement promotional strategies and campaigns.
• Aligned sales objectives with business initiatives using strategic development, forecasting and budgeting.
• Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.

REGIONAL OPERATIONS MANAGER (West Region)

Led operations for 575 employees across 19 markets to enhance service quality and client satisfaction.

Secured record-breaking employee retention milestone of 16.25% during 2018.

Consistently outperformed client retention targets for four consecutive years.

Redesigned region into a more efficient structure, enhancing operational effectiveness.

Graduated from Edge, the Paychex executive training program.

Enhanced job knowledge and efficiency by integrating chat capability for front-line employees.

Increased SOAR program revenue by 124% year over year as Executive Sponsor.

Earned distinction as top-performing region in 2015.

• Oversaw a team of 370 employees across 55 markets to achieve sales growth and enhance retention.
• Devised comprehensive GTM strategy to enhance field sales effectiveness.
• Secured top national ranking in sales performance.
• Monitored competitor activities and adjusted strategies to maintain competitive advantage.

• Oversaw operations for organization's largest U.S. division.
• Directed regional operations with $18M in revenue and a team of 221 employees.
• Facilitated promotions for two District Managers to VP roles.
• Spearheaded efforts to deliver 15% EBITA increase from a previous -10% position.

• Achieved 34% increase in sales, contributing to national market prominence.
• Established a telemarketing research program, increasing lead generation by 25%.
• Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
• Drove revenue by cultivating successful client relations.