Steven Townsend
Norcross,GA
Summary
Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner. Dedicated hospitality professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of post-secondary education
1
1
Certification
Work History
Lead Receptionist
Moneypenny US
Gwinnett County, GA
11.2021 - Current
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Acted as first point of contact and set appointments for prospective clients.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Routed business correspondence, documents and messages to correct departments and staff members.
- Scheduled and confirmed appointments and meetings for senior management team.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
- Provided callers with address, directions, company website and related information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Corresponded with clients through email, telephone or postal mail.
Education
High School Diploma -
Pattonville Sr. High School
Maryland Heights, MO 01.2002 - 06.2005
Skills
Correspondence distribution
Security awareness
Professional demeanor
Documentation and reporting
Multi-line Telephone Systems
Performance improvement
Staff Management
Office management
Expense reporting
Technical Support
Email handling
Telephone skills
Organization skills
Administrative support
Scheduling
Verbal and written communication
Time management
Strategic planning
Database administration
Document retrieval
Clerical note-taking
Document scanning and digitization
Appointment scheduling
Multi-line phone operation
Confidential information management
Policy and procedure modification
Business administration
Reporting capabilities
Guest services
Conflict and issue documentation
Hospitality service expertise
Clerical duties
Housekeeping
File management
Word processing
Social perceptiveness
Local arts and culture
Corporate branding
Problem-solving skills
Training and mentoring
Sales expertise
Cash Handling
Registration
Conference and meeting planning
Accomplishments
- Responded to over 70 customer inquiries each day.
- Recognized by customers and Supervisors for expedient and effective service.
- Awarded "Employee of the Month" for delivering outstanding administrative support.
- Assisted management with the training of over 10 new staff members.
- Supervised team of 9 staff members.
Certification
First Aid/CPR Certified
Timeline
Lead Receptionist
Moneypenny US
11.2021 - Current
High School Diploma -
Pattonville Sr. High School
01.2002 - 06.2005