Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Steven Townsend

Steven Townsend

Norcross,GA

Summary

Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner. Dedicated hospitality professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

3
3
years of post-secondary education
1
1
Certification

Work History

Lead Receptionist

Moneypenny US
Gwinnett County, GA
11.2021 - Current
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Acted as first point of contact and set appointments for prospective clients.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Routed business correspondence, documents and messages to correct departments and staff members.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Responded to inquiries from callers seeking information.
  • Maintained confidentiality of information regarding clients and company.
  • Provided callers with address, directions, company website and related information.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Corresponded with clients through email, telephone or postal mail.

Education

High School Diploma -

Pattonville Sr. High School
Maryland Heights, MO
01.2002 - 06.2005

Skills

    Correspondence distribution

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Accomplishments

  • Responded to over 70 customer inquiries each day.
  • Recognized by customers and Supervisors for expedient and effective service.
  • Awarded "Employee of the Month" for delivering outstanding administrative support.
  • Assisted management with the training of over 10 new staff members.
  • Supervised team of 9 staff members.

Certification

First Aid/CPR Certified

Timeline

Lead Receptionist

Moneypenny US
11.2021 - Current

High School Diploma -

Pattonville Sr. High School
01.2002 - 06.2005

First Aid/CPR Certified

Steven Townsend