Steven Townsend
Jacksonville,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as maintaining excellent customer relations. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Dedicated Retail professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges.
Eager to learn new skills and how best to utilize them towards overall efficiency and productivity.
Overview
10
10
years of professional experience
Work History
General Manager and Retail Sales Associate
Video Game Rescue
2014.08 - Current
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Analyzed market trends and competitor activities to create competitive advantages.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
No Degree - Film Production
The Art Institute of Tampa
Tampa, FLHigh School Diploma -
Lake Region High School
Eagle Lake, FL05.2008
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Motivation
- Customer Retention
- Deadline-oriented
- Performance Improvements
- Troubleshooting expertise
- Sales expertise
- Sound Judgment
- Total Quality Management
Timeline
General Manager and Retail Sales Associate
Video Game Rescue
2014.08 - Current
No Degree - Film Production
The Art Institute of Tampa
High School Diploma -
Lake Region High School
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