Steven Tran
Jacksonville
Summary
With over 10 years of experience in project management and event planning, this detail-oriented and organized coordinator has expertise in coordinating logistics, managing schedules, and effectively communicating with cross-functional teams. Throughout their career, they have consistently executed successful events and projects within deadline and budget constraints. Their strong problem-solving abilities and keen eye for detail have been instrumental in achieving these outcomes. Now, they are eager to leverage their skills and experience to drive successful outcomes for your organization.
Overview
18
18
years of professional experience
Work History
Senior Operations Manager
Foxtrot Aviation Services, LLC
10.2024 - Current
- Managed employee-related issues encompassing labor, turnover and diversity.
- Oversaw workforce management planning, volume predictions and capacity planning.
- Allocated resources to planned programs according to business objectives.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Provided leadership for continual management and employee training initiatives.
- Prepared documents for internal and external audits.
- Reported issues to higher management with great detail.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reduced operational risks while organizing data to forecast performance trends.
- Trained and guided team members to maintain high productivity and performance metrics.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Maintained orderly and safe work environment by enforcing tool control and FOD awareness, prevention, and safety at all times.
- Assisted with aircraft and equipment transport and movement.
- Performed aircraft maintenance for scheduled preventive actions and unscheduled requirements.
- Maintained all aircraft in accordance with organizational maintenance requirements.
- Performed aircraft corrosion control procedures.
LOGISTICS/OPERATIONS/SAFETY/ENVIRONMENTAL COORDINATOR
Logistec
12.2023 - 12.2024
- Inspected industrial and municipal facilities and programs to evaluate operational effectiveness and determine compliance with environmental regulations.
- Analyzed inspection data to determine pollution and contamination levels.
- Maintained performance record of meeting budgetary goals on assigned projects.
- Completed reporting obligations for assigned rules.
- Maintained sites management systems.
- Achieved continuous improvement and promoted safety by creating new departmental procedures manual.
- Led and participated in internal and 3rd party audits.
- Developed and delivered environmental training.
- Supervised design of systems, processes and equipment to control, manage and remediate water, air and soil quality.
- Represented environmental issues in community interactions.
- Conducted field surveys to collect data about levels of pollution and contamination at sites and areas of consideration.
CHIEF ESTIMATOR
Artistic Marble Granite and Stone INC
09.2021 - Current
- Inspected industrial and municipal facilities and programs to evaluate operational effectiveness and determine compliance with environmental regulations
- Assisted in the development of strategic plans for long-term sustainability objectives within the organization
- Provided expert guidance on regulatory changes impacting company operations, minimizing potential disruption or non-compliance issues
- Established key performance indicators to track progress towards sustainable business practices within the company
- Monitored inbound and outbound freight operations to establish timely delivery of packages
- Generated documentation and information required for customer shipments
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records
- Collaborated with area managers to evaluate needs and optimize operational plans
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints
- Boosted productivity by establishing effective communication channels between departments
- Maximized resource utilization by monitoring staff schedules and allocating tasks effectively
- Ensured compliance with industry regulations, keeping accurate records and managing audits as required
- Expedited order processing, liaising with suppliers to ensure timely delivery of products
- Coordinated logistics activities including transportation arrangements, warehousing solutions, customs clearance documentation
- Inspected worksites, practices, and gear for compliance with established safety standards
- Recognized, documented, and advised on removal of hazards
- Provided ongoing support and resources to supervisors in managing safety performance within their departments, fostering a culture of accountability among leadership
- Conducted regular site inspections, identifying potential hazards and ensuring prompt resolution
- Evaluated incident reports, determining root causes and implementing preventive measures to avoid recurrence
- Inspected facilities for adherence to fire, hazard, and safety guidelines
- Conducted investigations into incidents and reported on findings
- Coordinated with external vendors for equipment maintenance, guaranteeing optimal functionality of all safety systems
- Accurately prepared detailed estimates for a variety of construction projects in a timely manner
OPERATIONS MANAGER
Brosnan Risk Consultants
12.2019 - 07.2021
- Supervised and coordinated the work of subordinates and subcontractors to ensure projects were completed on time and within budget
- Negotiated and prepared contracts and subcontracts to ensure the best value and lowest cost for the company
- Developed and maintained positive relationships with clients, vendors, and subcontractors
- Conducted job site visits and reviewed project documents to ensure accuracy of estimates
- Prepared detailed cost reports for senior management
- Assisted in project closeout documents and preparation of final billings
- Recorded required data for incident reports and files quickly and accurately
- Maintained team compliance with professionalism guidelines and security team standards
- Completed investigations of security incidents and wrote reports for permanent record
- Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives
- Developed and implemented training methods to promote improved officer performance
- Performed bi-weekly payroll, set schedules and dealt with rule infractions
- Oversaw highly effective security team and managed scheduling and resource allocation
- Floated between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions
- Held routine and surprise drills to keep help security team members practice response plans
- Compiled evidence for law enforcement officials to use to prosecute criminals
- Worked closely with IT department to ensure all information on computers and networks was completely secure
- Maintaining a high visibility presence to deter illegal and inappropriate actions, observing either directly, through patrols, or by watching alarm systems or video cameras for signs of crime, fire or disorder; then taking action and reporting any incidents to their client and emergency services as appropriate
CONTROL ROOM OPERATOR/DISPATCH
Jacksonville Electric Authority
09.2015 - 01.2018
- Directing and observing up to 20 security officers from vehicle patrol rovers, tower rovers, stationary posts, and field supervisors to ensure the safety and their well being while on duty
- Directing officers to provide escort or security to JEA personnel in red zone areas, various sites for security breaches or alarms, and to allow entry to authorized employees or contractors into site(s)
- GSC View program, having oversight of over 1,700 cameras for 102 JEA sites from substations, water treatment plants, waste water treatment plants, water pumping stations, generating stations and various other sites
- Reporting any unusual activity, security breaches or alarms and unauthorized personnel that are on site
- ITrak program, maintain daily logs activities, tracking and inputting the whereabouts of security personnel and type reports of incidents that occur while on duty
RESERVE POLICE OFFICER
Jacksonville Sheriff's Office
09.2015 - 11.2016
TOOL SERVICE TECH
The Home Depot
03.2014 - 03.2015
- Ensures rental tools and equipment are maintained, repaired and available for customers to rent
- Writes customer contracts and invoices for tool and equipment rental, checks to make sure tool is operating properly and demonstrates its proper use (as needed)
- Receives and turns rented tools and equipment to ensure its availability for rent in a timely manner
- Monitors parts inventory and orders parts as needed
- Trains tool rental associates on turning, operation and repair of tools and equipment
- Completes these job duties while following all safety procedures and practices
SENIOR FIELD TECHNICIAN
Cox Communications
11.2010 - 02.2014
- Demonstrate proper tool use for customer (as needed)
- Demonstrate expert tool, product and services knowledge in answering customer questions
- Maintain tools and stock on a daily basis to ensure products are available
- Order parts online and call vendors for parts number changes, order delays etc
- Ensure tools are repaired and available for rental in a timely manner while keeping costs to a minimum
- Perform preventive maintenance on tools and winterize tools as required
- Diagnose problems with tools and make necessary repairs or refer to repair center
- Reviewed technical documentation to complete equipment maintenance and repair
- Responsible in every assignment tasked in the field
- While utilizing computerized and electronic devices to trace any problem in the field
- Investigates the cause of problem and advises the subscribed customers of any necessary repairs or corrections in the installed line of service; documents the inspection and repair and reports the documents for fast-acting solutions
- Installs, disconnects, reconnects, adds, changes, and troubleshoots video, telephony, and high-speed Internet services at customer locations
- Educates customers regarding their existing and new services, promotes other Cox services, and proposes solutions to customer problems
- Takes whatever actions are required to deliver a great customer experience
NUCLEAR BIOLOGICAL CHEMICAL SPECIALIST
United States Army Reserves
02.2007 - 05.2013
- Calibrated new and existing equipment for optimal performance
- Cleaned and organized laboratory and kept supplies well-stocked to save time, money and promote laboratory efficiency
- Modified and adapted standard methods and procedures to solve analytical problems
- Repaired, calibrated and safely operated laboratory equipment to reduce costly instrument downtime
- Performed standardized tests on organic and inorganic compounds to observe fundamental differences in properties
- Leveraged computerized management system and labeling process to conduct inventory of reagents, chemicals and supplies
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Exceeded goals through effective task prioritization and great work ethic
- Received and processed stock into inventory management system
Education
Associate of Science - Criminal Justice of Technology
Florida State College of Jacksonville
Jacksonville, FLSkills
- Customer Service
- Troubleshooting
- Diagnostics Skill
- Mechanical Aptitude
- Incidents Management
- Service Reports
- Environmental Data Analysis
- Invoice Processing
- Project Planning
- Pollution Prevention
- Hazmat Understanding
- Ecological Risk Assessment
- Environmental Compliance
- Regulatory Compliance
- Permitting and Regulation
- Compliance Inspections
- Standard Operating Procedures
- Quality Control
- Microsoft Word
- Cost reduction
- Microsoft Excel
- Strategic planning
- Microsoft Office
- KPI reporting
- Microsoft Power Point
- ROI management
Languages
Vietnamese
Native or Bilingual
Timeline
Senior Operations Manager
Foxtrot Aviation Services, LLC
10.2024 - Current
LOGISTICS/OPERATIONS/SAFETY/ENVIRONMENTAL COORDINATOR
Logistec
12.2023 - 12.2024
CHIEF ESTIMATOR
Artistic Marble Granite and Stone INC
09.2021 - Current
OPERATIONS MANAGER
Brosnan Risk Consultants
12.2019 - 07.2021
CONTROL ROOM OPERATOR/DISPATCH
Jacksonville Electric Authority
09.2015 - 01.2018
RESERVE POLICE OFFICER
Jacksonville Sheriff's Office
09.2015 - 11.2016
TOOL SERVICE TECH
The Home Depot
03.2014 - 03.2015
SENIOR FIELD TECHNICIAN
Cox Communications
11.2010 - 02.2014
NUCLEAR BIOLOGICAL CHEMICAL SPECIALIST
United States Army Reserves
02.2007 - 05.2013
Associate of Science - Criminal Justice of Technology
Florida State College of Jacksonville
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