Steven Trebon

• Managed day-to-day business operations.
• Consulted with customers to assess needs and propose optimal solutions.
• Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
• Created and monitored promotional approaches to increase sales and profit levels.
• Reconciled daily sales, returns and financial reports in Quicken.
• Reconciled daily sales, returns and financial reports in Quicken.
• Remained up-to-date on current trends and attended industry trade shows and markets.
• Maintained up-to-date administrative records to monitor operational conditions.
• Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
• Developed key operational initiatives to drive and maintain substantial business growth.
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
• Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
• Generated revenues yearly and effectively capitalized on industry growth.
• Conducted target market research to scope out industry competition and identify advantageous trends.
• Discovered areas of improvement by generating quarterly operational and sales reports.

• Hired and directed teams to achieve daily and long-term operations and business goals.
• Worked closely with organizational leadership and board of directors to strategically affect operational direction.
• Monitored office workflow and administrative processes to keep operations running smoothly.
• Delegated assignments based on plans, project needs and knowledge of individual team members.
• Provided documentation of processes to comply with regulations and company policies.
• Established performance goals for each department and provided feedback on methods for reaching those milestones.
• Developed strategies and procedures for more effective client reservation processes saving time and costs while exceeding client expectations.
• Provided ongoing staff training workshops improving key areas of customer service and staff productivity.
• Analyzed business needs while soliciting customer feedback for process improvements.
• Worked with team leaders to arrange schedules based on production requirements and available resources.
• Trained and managed team of developers and discussed issues to provide resolution and apply best practices.
• Assisted company executives during decision-making process by compiling daily reports to suggest corrective action.

Director of two Health Club departments at the largest Health Club in the United States.

• Hired and directed teams to achieve daily and long-term operations and business goals.
• Worked closely with organizational leadership and board of directors to strategically affect operational direction.
• Managed daily operations to foster increased productivity.
• Delegated assignments based on plans, project needs and knowledge of individual team members.
• Established performance goals for each department and provided feedback on methods for reaching those milestones.
• Created annual budget and developed comprehensive plan to accomplish company objectives while staying within budget.
• Worked with team leaders to arrange schedules based on production requirements and available resources.
• Assisted company executives during decision-making process by compiling daily reports to suggest corrective action.

• Oversaw day-to-day production activities in accordance with business objectives.
• Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality of software products.
• Defined, implemented and revised operational policies and guidelines for sales force, software developers and management.
• Monitored office workflow and administrative processes to keep operations running smoothly including all accounting functions, arranging travel for management, client relations, sales & marketing.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Analyzed technology, resource needs and market demand to plan and assess feasibility of company projects.
• Assisted in recruiting, hiring and training of team members.
• Worked directly with ownership to brainstorm, discuss strategy and mitigate overall company direction and goals.