Summary
Overview
Work History
Education
Skills
Timeline
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Steven Trevizo Jr

San Tan Valley,AZ

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Grainger
Tempe, AZ
09.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Night Audit Manager

Oci Hospitality
Chandler, AZ
10.2022 - Current
  • Facilitated internal audits and prepared detailed reports on findings.
  • Coordinated, managed and implemented auditing projects and prepared for evaluation.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.

Technical Support Representative

Verizon Wireless
Chandler, AZ
08.2018 - 09.2023
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Documented support interactions for future reference.
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

Education

GED -

Mesa High School
Mesa, AZ

Skills

  • Internal Audit Administration
  • Customer Service
  • Technical Support
  • Registration Processing
  • Report Generation
  • Guest Relations
  • Administrative Skills
  • Hospitality Services
  • Guest Services

Timeline

Customer Service Representative

Grainger
09.2024 - Current

Night Audit Manager

Oci Hospitality
10.2022 - Current

Technical Support Representative

Verizon Wireless
08.2018 - 09.2023

GED -

Mesa High School

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Steven Trevizo Jr