Summary
Overview
Work History
Skills
Interests
Additional Information
Timeline

Steve Trovillo

chattanooga,tn

Summary

Results-driven sales leader bringing demonstrated record of progressive growth and accomplishment. Proactive manager and strategic problem-solver with record of achieving challenging profit goals while consistently acquiring new customers and expanding operations. Tenacious in pursuing new revenue streams and sales opportunities.

Overview

16
16
years of professional experience

Work History

Owner

IHTS
Ringgold , GA
06.2017 - Current
  • Set and administered annual operating budget, consistently maintaining controls and preventing overages
  • Monitored market conditions to set accurate pricing structures and take advantage of emerging trends
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions
  • Led startup and opening of ADT Authorized Dealer and provided business development, creation of operational procedures and workflow planning
  • Oversaw all aspects of project execution, including progress of each phase, quality of workmanship and team performance to drive on-time completion of deliverables
  • Directed hiring and training of new department managers to drive organizational improvements
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
  • Hired and mentored core start-up team, working to outline initial company policies and procedures
  • Monitored individual team member performance results and engaged in timely coaching sessions
  • Promoted business on social media platforms to maximize brand identity and generate revenue
  • Honed sales pitches and presentations to create committed base of clientele
  • Diminished staff turnover and boosted morale by hiring effective team players and initiating new training and scheduling practices
  • Won coveted Circle of Champions Award in 2018. Awarded to top 10 Authorized dealers nationwide
  • Won Customer Service Award in 2018. Awarded to top 6 dealers

Senior Vice President Of Sales

Worldpay, US
Ringgold, GA
11.2015 - 03.2017
  • Assessed, optimized and elevated operations to target current and expected demands
  • Managed day-to-day operations, including supervision and assignment delegation for 300-member team
  • Oversaw personnel recruitment, performance and scheduling
  • Set and administered annual operating budget, consistently maintaining controls and preventing overages
  • Spearheaded development of training strategies for Sales, Business Development and Customer Service Teams
  • Coordinated, led and executed brand training presentations for trade or trend shows and new partners to generate and drive product awareness and sales
  • Devised marketing campaign, propelling new business annual profits $75 Million EBITDA
  • Developed creative sales and marketing strategies to assist sales team with reaching targets
  • Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth, including 3/5 of Regional VP Staff
  • Created and directed sales team training and development programs
  • Directed sales team on closing through combination of expertise, resources, data analysis and strategic techniques
  • Drove revenue and profit margins through exceptional customer service, implementing protocols and investigating sales reports for speedy resolution
  • Tracked customer behaviors, market trends and online presence, using data to make proactive adjustments to sales procedures and targets
  • Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge

Southeast Regional VP Sales

Worldpay Merchant Services, US
Atlanta, GA
06.2011 - 11.2015
  • Drove revenue and profit margins through exceptional customer service, implementing protocols and investigating sales reports for speedy resolution
  • Managed revenue strategies, sales and customer engagement tactics, increasing client base by 140% in first year after promotion into role
  • Created new go to market strategy Worldpay Connections creating partnerships with ISV's and VARs to drive growth and margin gain
  • Supervised 80 employees to ensure optimal productivity to drive client retention
  • Leveraged trends in customer industries and marketplaces to develop value-added solutions and approaches
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development
  • Addressed sales performance issues through training and counseling reducing colleague turnover from 175% to 40% in 12 month time frame
  • Excellence in developing existing staff members to leadership roles. In four years 21 staff members were career pathed within the organization
  • Exceeded specific team goals and resolved issues, partnering with upper management team to share and implement continuous improvements
  • Won Presidents club every year while in position
  • Won Ambassador Award in 2011 for new go to market strategy

Sales Manager

Worldpay Merchant Services, US
Chattanooga, TN
06.2010 - 06.2011
  • Built the Tennessee sales team from the ground up going from the 36th ranked performing team to the number one team by January of 2011
  • Was awarded President for efforts in only 6 months in role
  • Developed and managed regional sales program and market operations
  • Analyzed and assessed market shifts to maximize opportunities and establish possible leads
  • Negotiated contracts and persuasively closed high-value deals worth up to $30 million annual revenue
  • Planned and developed strategies to increase sales and territory
  • Monitored sales team performance and provided effective training to help each reach targets
  • Tracked customer behaviors, market trends and online presence, using data to make proactive adjustments to sales procedures and targets
  • Developed creative sales and marketing strategies to assist sales team with reaching targets

Regional Vice President Of Sales

Electronic Merchant Systems
Independence, OH
04.2008 - 04.2010
  • Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance
  • Spearheaded sales meetings with staff, division president, closing coordinator and construction manager to share best practices for process improvements
  • Elevated team performance via strategic planning and coaching in areas of prospecting, sales and value-added presentations
  • Profiled, targeted and prospected territory within and beyond existing customer base
  • Managed and coached sales teams of up to 45, including training, goal setting and evaluation
  • Addressed sales performance issues through training and counseling, resulting in 60% annual sales increase
  • President Club in 2008, 2009

Skills

  • Compelling leadership skills
  • Sales process
  • Cross-cultural sales background
  • Lead generation
  • Recruiting and Hiring
  • Sales territory growth
  • Market and competitive analysis
  • Sales tracking
  • Complex project negotiations
  • Multidisciplinary team leadership
  • Promotional sales events
  • Consultative and relationship selling
  • Rapport and relationship building
  • Profit and revenue-generating strategies

Interests

Hobbies , Travel Golf Reading

Additional Information

  • AWARDS , Presidents Award winner 2006,07 for EMS Presidents Award winner 2011,12,13,14,15 for Worldpay Ambassador Award winner 2011 Regional VP of Year 2012, 14, 15

Timeline

Owner - IHTS
06.2017 - Current
Senior Vice President Of Sales - Worldpay, US
11.2015 - 03.2017
Southeast Regional VP Sales - Worldpay Merchant Services, US
06.2011 - 11.2015
Sales Manager - Worldpay Merchant Services, US
06.2010 - 06.2011
Regional Vice President Of Sales - Electronic Merchant Systems
04.2008 - 04.2010

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Steve Trovillo