Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Steven True

Lee's Summit,MO

Summary

Dynamic professional with a proven track record at Spectrum Mobile, excelling in technical support and customer service. Skilled in database management and problem-solving, I significantly enhanced customer satisfaction. My ability to maintain professionalism under pressure, coupled with a keen focus on quality assurance, drives continuous improvement and client satisfaction.

Overview

3
3
years of professional experience

Work History

Activation and Repair Representative

Spectrum Mobile
Kansas City, MO
06.2023 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided technical support to customers via phone and email, resolving issues in a timely manner.
  • Promoted available products and services to customers during service, account management and order calls.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Repaired defective components using specialized tools and test equipment.
  • Updated databases with new and modified customer data.
  • Ordered parts for customer repairs and tracked orders until they were received.
  • Researched new methods of repairing customer equipment to ensure quality results.

Personal Shopper

Wal-Mart Supercenter
Lee's Summit, MO
03.2023 - 06.2023
  • Maintained a high level of customer service while ensuring customer satisfaction.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Conducted personalized shopping services for clients based on their preferences, sizes, and needs.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Tracked inventory levels and restocked items as needed.

Customer Service Representative

TaskUs
New Braunfels, TX
08.2022 - 02.2023
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Developed strong customer relationships to encourage repeat business.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Developed positive relationships with customers through friendly interactions.
  • Answered customer inquiries via phone, email, and chat.
  • Provided accurate information about products and services to customers.

Education

GED -

HazelWood West
Hazelwood, MO
12-2003

Skills

  • Technical support
  • Customer service
  • Problem solving
  • Parts ordering
  • Equipment maintenance
  • Database management
  • Quality assurance
  • Time management
  • Diagnostic skills
  • Calm and professional under pressure
  • Emotional intelligence
  • Data entry
  • Active listening
  • Call documentation
  • Professionalism
  • Order documentation

References

References available upon request.

Timeline

Activation and Repair Representative

Spectrum Mobile
06.2023 - Current

Personal Shopper

Wal-Mart Supercenter
03.2023 - 06.2023

Customer Service Representative

TaskUs
08.2022 - 02.2023

GED -

HazelWood West

Similar Profiles

CREATE PROFILE
Steven True