Steven Truitt
Lexington,NC
Summary
Highly motivated Service Manager with 25+ years of Low Voltage experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Alarm Service Manager
Marmic Fire And Safety
08.2021 - Current
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Negotiated with vendors to secure best prices for parts and supplies.
- Developed department processes and procedures to boost customer satisfaction.
- Resolved customer complaints in professional and timely manner.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Maintained records of service transactions and customer feedback for future reference.
- Hired, trained and supervised team of service staff members to meet business goals.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Project Manager
Edwards Electronic Systems Inc.
08.2020 - 08.2021
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Developed and initiated projects, managed costs, and monitored performance.
- Managed projects from procurement to commission.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Identified plans and resources required to meet project goals and objectives.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
Security System Technician
Brady Security Services
04.2019 - 08.2020
- Educated customers on effective use of security systems.
- Installed access , alarms and video surveillance systems.
- Explained how to properly use security systems so that customers were knowledgeable.
- Installed various types of high-tech security systems such as access, alarms and video surveillance systems.
- Communicated effectively with customers, answering questions and concerns regarding systems.
- Responded to maintenance calls and troubleshot devices.
- Installed, tested and serviced alarm and associated systems for commercial customers.
- Read and understood product manuals and blueprints.
- Demonstrated features and functionality of alarm systems to customers.
Installer
MSS Solutions
01.2016 - 04.2019
- Customer Service Orientated
- Good communication skills
- Reading plans and drawings
- Senior/Lead Technician -manage approximately 2-10 people for job completion
- Support other technicians with point checks
- Installation and wiring of building controls, fire and security systems
- Installation of access control equipment
- Troubleshoot installations
- Test and Inspect building controls
- Knowledge of NEC and NFPA codes and regulations.
Installer
KNC Technologies
08.2015 - 01.2016
- Provide excellent Customer Service
- Customer Service Orientated
- Good communication skills
- Reading plans and drawings
- Installation, Service and Troubleshooting varieties of small business alarm systems
- Installation of CCTV, access control, voice/data systems
- Senior/Lead Technician -manage approximately 2-10 people for job completion.
Installer
ADT Security Services
08.2005 - 08.2015
- Provide excellent Customer Service
- Performed New System Installations, System Upgrades and New System Additions
- Installation, Service and Troubleshooting varieties of residential and small business alarm systems
- Make connections and required adjustments as directed, test operation of all components
- Install glass break, motion and smoke detectors
- Educate customers in various system operations and maintenance
- Completed administrative tasks to include invoices, rescheduling appointments, with use of computers
- Maintain appropriate vehicle stock- Supplies, tools and equipment
- Comply with vehicle policies.
Installer
Brinks Secuirty Systems
07.2003 - 08.2005
- Detail oriented
- Strong Customer Service Skills
- Ability to manage multiple appointments scheduled daily/ weekly
- Accurately complete work orders and paperwork
- Educate customers in various system operations and maintenance.
Installer
CPI Security Systems
05.2003 - 07.2003
- Strong Customer Service Skills
- Installer of home security systems to include glass breaks, motions, smoke detectors
- Installer of business security systems and CCTV
- Meeting and exceeding performance goals on a consistent basis
- Serviced residential security system accurately and efficiently
- Maintain administrative responsibility by submitting billing and payroll information
- Understanding of alarm systems- user interactions and troubleshooting
- Experience in low voltage environment.
Installer
ADT Home Security Services
07.1998 - 05.2003
- Provide excellent Customer Service
- Responsible for installing, dismantle and reconstructs equipment
- Make connections and required adjustments as directed, test operation of all components
- Performed New System Installations, System Upgrades, and New System Additions
- Performed System testing and Signal Verification
- Experienced in low voltage environment
- Submit accurate and timely documentation (Billing Reports, Data entry information and Time cards)
- Attended Classroom and Field Training as required
- Maintain appropriate vehicle stock- Supplies, tools and equipment
- Comply with vehicle policies.
Education
High School Diploma -
North Davidson High School
01.1996
Skills
- Motivated Team Player
- Time Management
- Provides Excellent Customer Service
- Excellent installer of door contacts, smoke detectors, glass breaks, heat detectors and motion detectors as well as CCTV
- Policy and Procedure Enforcement
- Conflict Resolution
- Schedule Management
- Staff Supervision
- Work Planning and Prioritization
- Relationship Building
- Project Planning
Certification
Nicet Level 2 FAS
Notifier Programming certification
Est 4 Programming certification
Est IO programming
Osha 30
Timeline
Alarm Service Manager
Marmic Fire And Safety
08.2021 - Current
Project Manager
Edwards Electronic Systems Inc.
08.2020 - 08.2021
Security System Technician
Brady Security Services
04.2019 - 08.2020
Installer
MSS Solutions
01.2016 - 04.2019
Installer
KNC Technologies
08.2015 - 01.2016
Installer
ADT Security Services
08.2005 - 08.2015
Installer
Brinks Secuirty Systems
07.2003 - 08.2005
Installer
CPI Security Systems
05.2003 - 07.2003
Installer
ADT Home Security Services
07.1998 - 05.2003
High School Diploma -
North Davidson High School
Nicet Level 2 FAS
Notifier Programming certification
Est 4 Programming certification
Est IO programming
Osha 30
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