Quickbooks
Steven Tsai
Brooklyn,New York
Summary
Experienced Office Manager with a 7-year proven track record at Natural Foods Inc. Specializes in inventory management, vendor communication, and customer service. Skilled in utilizing Microsoft Excel for efficient inventory tracking and QuickBooks for accounts receivable management. Also proficient in overseeing employee schedules. Demonstrates strong organizational and problem-solving skills, adept at handling order issues and ensuring smooth operational workflows.
Overview
15
15
years of professional experience
Work History
Food Delivery Driver
Uber Eats
08.2021 - Current
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Enhanced customer satisfaction by delivering orders promptly and accurately.
Office Assistant
Natural Foods Inc.
Inwood, NY
11.2014 - 05.2021
- Communicated with dairy managers to receive their orders and entered them into the computer via company software
- Communicated with vendors to place orders
- Used Microsoft Excel to create formulas to keep track of inventory and how much inventory we needed to order
- Used QuickBooks to keep track of accounts receivable
- Helped employees solve critical problems and resolve customer issues
- Communicated with customers regarding problems with their orders
- Main lead for resolving customer service issues
- Organized customer records and orders.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
Dairy and frozen foods department manager
Fei Long Supermarket
08.2009 - 10.2014
- Made sure shelves were stocked and expiration dates were rotated
- Communicated with vendors to order products that were running out of stock
- Drove forklift to receive products delivered by vendors
- Managed stocker staff in the department to ensure orderliness, and good presentation of products
- Communicated with customers to make sure they knew where product was
- Used company software to price new items or adjusted pricing on existing items
- Addressed customer complaints and solicit feedback when appropriate.
Education
High School Equivalency Diploma -
The University of the State of New York
Albany, New York01.1999
Skills
- English
- Mandarin Chinese
- Good communication skills
- Team Player
- Adaptability
- Customer Service and problem solving
- Microsoft Windows
- Microsoft Word & Excel
- QuickBooks
- Google Chrome
- Data Entry and Recordkeeping
- Quick Learner
- Hardworking and Responsible
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Microsoft Office
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceHealthcare benefitsPaid sick leave401k matchWork from home optionTimeline
Food Delivery Driver
Uber Eats
08.2021 - Current
Office Assistant
Natural Foods Inc.
11.2014 - 05.2021
Dairy and frozen foods department manager
Fei Long Supermarket
08.2009 - 10.2014
High School Equivalency Diploma -
The University of the State of New York
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