Steven Turknett
HVAC
Gainesville,FL
Summary
Dynamic HVAC Technician with a proven track record, excelling in system diagnostics and effective communication. Experienced and talented in driving revenue growth through tailored recommendations and upselling indoor air quality solutions, fostering strong customer relationships and ensuring satisfaction. Passionate about delivering efficient and cost-effective HVAC solutions while maintaining customer loyalty.
Overview
25
25
years of professional experience
1
1
Certification
Work History
HVAC Technician
Ray French Air Conditioning and Heating
Gainesville, FL
03.2024 - Current
- Diagnose, repair, and install HVAC systems while ensuring efficiency and customer satisfaction.
- Identify opportunities for new unit sales by assessing outdated or inefficient systems and educating customers on cost-saving upgrades.
- Upsell indoor air quality (IAQ) solutions by explaining health benefits, energy efficiency, and long-term savings.
- Build trust and close sales through effective communication, product education, and tailored recommendations.
HVAC Technician
Zephyr Heating and Cooling, LLC.
Jacksonville, FL
03.2020 - 03.2024
- Systematically diagnose and troubleshoot HVAC issues by analyzing symptoms, testing components, and identifying root causes for efficient repairs.
- Drive revenue growth by proactively recommending high-efficiency HVAC systems and IAQ products tailored to customer needs.
- Overcome objections and close sales using value-based selling, financing options, and cost-benefit comparisons.
- Leverage service calls to identify upsell opportunities, turning maintenance visits into profitable sales conversions.
- Build long-term customer relationships through follow-ups, referrals, and personalized service, increasing repeat business and brand loyalty.
Manager
Panera Bread
Orange Park, FL
07.2012 - 03.2020
- Boosted sales by leveraging strong leadership and customer service abilities.
- Leveraged skills to ensure repeat business through efficient operations.
Correctional Officer
Florida Department of Corrections
Gainesville, FL
03.2009 - 07.2012
- Apply situational awareness, quick decision-making, and problem-solving skills from corrections to assess issues accurately and provide effective solutions.
- Utilize strong interpersonal and conflict resolution skills to perform effective outcomes with inmates, address concerns, and maintain detailed daily reports.
Maintenance Chief
United States Marine Corps
01.2000 - 01.2009
- Managed escalated issues involving building personnel, management, and external vendors.
- Planned schedules and sequences for tasks in alignment with work priorities.
- Executed minor HVAC repairs on unit assets alongside refrigeration technicians.
Education
Certification: HVAC/R & Electrical -
Tulsa Welding School
Jacksonville, Florida08.2021
High School Diploma - General Education
Clay High School
Green Cove Springs, FloridaSkills
- HVAC troubleshooting
- System diagnostics
- Sales Techniques
- Revenue growth
- Indoor air quality
- Problem solving
- Effective communication
- Time management
- Customer service
- HVAC installation
Certification
- EPA Universal 608 Certification, 1125886706116
- MVAC 609 Certification, 1125886706119
Timeline
HVAC Technician
Ray French Air Conditioning and Heating
03.2024 - Current
HVAC Technician
Zephyr Heating and Cooling, LLC.
03.2020 - 03.2024
Manager
Panera Bread
07.2012 - 03.2020
Correctional Officer
Florida Department of Corrections
03.2009 - 07.2012
Maintenance Chief
United States Marine Corps
01.2000 - 01.2009
Certification: HVAC/R & Electrical -
Tulsa Welding School
High School Diploma - General Education
Clay High School
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