Steven Turner
La Crosse,Wisconsin
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and a customer-oriented attitude. Experienced in providing both Technical support and Telecom experience in the office space and in remote locations. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Ready to leverage deep technical knowledge and personal interactions to provide profician technical responses.
Overview
6
6
years of professional experience
Work History
Telecom Engineer
Optum Serve Health Services
05.2020 - Current
- Supported a call center by using a ticketing system to be notified when and how to fix a user's problem.
- Created multiple user documents to teach people how to set up and use a physical desk phone.
- Kept in track of shipping equipment alongside managing equipment to ship out.
Computer Technician
Optum Serve Health Services
01.2019 - 05.2020
- Uploaded and downloaded information from laptops that were sent to events.
- Taking phone calls to support events and connect remotely onto the computers to provide assistance.
- Providing assistance to the building for computer support and well as equipment if necessary.
Computer Technician
Hot-Line Freight System Inc.
07.2018 - 12.2018
- Supported users in the HQ building, the users in the outpost buildings and the truck drivers that are using smartphones.
- Re-imaged and repurposed laptops, desktops, and smartphones for the company.
- Assisted with the roll out of the old system to track truck drivers miles and help implement the new hardware and software for the truck drivers at each outpost site.
Education
Computer support Specialists -
Western Technical College
La Crosse, WI12.2018
Skills
- Equipment Operation
- Critical Thinking Aptitude
- Attention to Detail
- Customer Support Experience
- Adaptability to Change
- Technical Documentation Writing
- Continuous Learning Mindset
- Telecommunications Repair
- Microsoft Office Suite
- Full Product Life Cycle
- User Support
- Technical Troubleshooting
Timeline
Telecom Engineer
Optum Serve Health Services
05.2020 - Current
Computer Technician
Optum Serve Health Services
01.2019 - 05.2020
Computer Technician
Hot-Line Freight System Inc.
07.2018 - 12.2018
Computer support Specialists -
Western Technical College
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