Steven Turner
Senoia,GA
Summary
Results-driven Quality Engineer with extensive experience at Pratt and Whitney, specializing in ISO 9001 standards and root cause analysis. Proven track record of leading initiatives that reduced defect rates significantly while fostering team collaboration and continuous improvement. Adept at implementing corrective actions and enhancing quality documentation processes.
Overview
42
42
years of professional experience
Work History
Quality Engineer
Pratt and Whitney
Columbus, Georgia
09.2022 - Current
- Led root cause analysis initiatives for product failures, significantly reducing defect rates.
- Implemented corrective actions for non-conforming materials and products, ensuring compliance with quality standards.
- Implemented corrective and preventive actions to address non-conformities identified during quality inspections.
- Performed root cause analysis for detected faults and developed corrective actions.
- Collaborated with engineering teams on product design reviews to enhance product quality and reliability.
- Collaborated with quality team members and leaders to monitor conformance to quality standards.
- Collaborated with cross-functional teams to develop solutions that improve overall product quality.
- Trained staff on quality control procedures and best practices, fostering a culture of quality awareness.
- Conducted quality audits to ensure compliance with industry standards.
Senior repair coordinator
Delta Material Services
Atlanta, Georgia
01.2022 - 09.2022
- Coordinated repair schedules and priorities to optimize workflow management.
- Communicated with clients to gather repair requirements and expectations.
- Reviewed repair documentation to ensure compliance with company standards.
- Monitored repair order progress and communicated timely status updates to customers.
- Assisted in developing service improvement plans that addressed client feedback.
Quality Engineer
Chromalloy
Newnan, Georgia
01.2020 - 01.2022
- Conducted quality audits ensuring compliance with industry standards, enhancing overall product integrity.
- Collaborated with engineering teams on product design reviews.
- Developed and maintained quality assurance procedures aligning with ISO 9001 standards, fostering consistent quality practices.
- Trained staff on quality control procedures and best practices.
- Collaborated with quality team members and leaders to monitor conformance to quality standards.
- Performed data analysis to identify root causes of quality issues, implementing corrective actions to prevent recurrence.
- Performed root cause analysis for detected faults and developed corrective actions.
- Implemented corrective actions for non-conforming materials and products.
Engine insourcing technical analyst
Delta Airlines
Atlanta, Georgia
09.2018 - 08.2019
- Served as single point of contact for customer requirements, managing engine induction, overhaul, material acquisition, documentation, and shipping.
- Analyzed business requirements, developing technical solutions aligned with customer needs.
- Managed documentation of technical specifications and process workflows effectively.
- Collaborated with cross-functional teams, streamlining MRO maintenance processes.
Program Manager
Delta Airlines Inc.
Atlanta, GA
04.2015 - 09.2018
- Supervised work instruction standards, work card authors, and tasks to comply with compliance standards.
- Establish goals and measurable metrics for work card authors, and manage from these goals.
- Assigns level logic and dispositions to Maintenance Data Change Requests (MDCR), and distributes the approved request workload to the assigned work card authors.
- Monitors workflow for compliance and internal auditing, and is responsible for the overall development and authoring of AMDS work cards for all of Delta Air Lines' fleets.
- Works closely with numerous departments, including Line Maintenance, Base Maintenance, Quality Assurance, Quality Control, Engineering, Production Control, Supplier Operations, and others, to ensure workflow and work card content meet Delta standards.
- Review existing work cards and other work documents for compliance with Delta and regulatory standards, and work closely with other groups to ensure compliance on task intervals.
- Develop both strategic and tactical plans that create a safety-conscious environment, resulting in employee safety and well-being.
OSR Technical Analyst
Delta Airlines Inc.
Atlanta, GA
10.2009 - 04.2015
- Perform as a technical subject matter expert for all shop components assigned by ATA.
- Communicate maintenance requirements to outside vendors, utilizing appropriate technical source documents.
- Coordinate with peers in Supply Chain, Supplier Ops, Quality Inspection, Stores, and Compliance System Records.
- Originate accurate PO/RO in SAP for Delta parts, repaired by outside vendors.
- Utilize SCEPTRE, GEM/MIRS, SAP, MAS, AMDS, and Engineering Data Base to maintain components, and ensure serviceability compliance.
- Develop and maintain standardized processes to improve part availability and bin-level compliance.
- Review finance requirements, and make recommendations to optimize budget requirements annually.
- Maintain performance metrics, compliance status, and safety measures to attain an established goal.
Senior Technical Procedures Analyst
Delta Airlines Inc.
Atlanta, GA
07.2008 - 10.2009
- Project manager for implementation of new engine insourcing and preprint creation.
- Coordinated work load expectations for 12 technical analysts.
- Utilized appropriate source document references to ensure compliance for engine maintenance.
- Performed movement study to identify benefits of paperless process (Green Belt).
- Coordinated meetings using MS Outlook to discuss software updates required for paperless environment (Green Belt).
- Championed paperless process saving Delta approximately $300,000 annually in man-power and resources (Green Belt).
- Trained engine maintenance on the Gate Keeper process for authoring Preprints.
Technical Procedures Analyst
Delta Airlines Inc.
Atlanta, GA
08.2006 - 07.2008
- Performed preprint (Shop order template) maintenance utilizing approved source documents.
- Created new preprints as requested by engine maintenance.
- Supported the MRO business by creating preprints for new customer requirements.
- Performed queries using Hyperion to mine required data for project implementation.
- Reviewed all revisions to the engine maintenance manuals to ensure up to date preprints and maintain compliance.
Engine Technician
Delta Airlines Inc.
Atlanta, GA
06.2005 - 08.2006
- Performed engine maintenance in accordance with approved source documents.
- Utilized computer functions to ensure compliant documentation of work performed.
- Ensured proper documentation to capture accurate cost and time requirements.
- Utilized best practices to ensure a safe workplace and safety compliance.
- Verified parts tracking to optimize turn time within available time constraints.
Lead Avionics Technician
Delta Airlines Inc.
Atlanta, GA
07.1999 - 06.2005
- Verify a safe and compliant work environment for the AMTs.
- Coordinate required maintenance tasks.
- Ensure proper documentation of work performed.
- Verify airworthiness, and sign for Return to Service.
- Evaluate the workload to appropriate sufficient manpower.
- Direct reports on proper policy and procedure application per TOPP, SOP, EPM, etc.
- Mentor and develop subordinates.
- Assist in employee evaluations.
- Lead continuous improvement to optimize turn time, ensure proper asset allocation, and reduce associated costs.
Avionics Technician
Delta Airlines Inc.
Atlanta, GA
07.1988 - 06.2005
- Perform maintenance in accordance with approved source documents.
- Trouble shoot, diagnose, and repair electrical problems associated with all aircraft systems.
- Perform extensive system checks utilizing test equipment to ensure operation of all aircraft systems.
- Accompany aircraft on test flights and run up after maintenance.
- Properly document all maintenance performed.
Avionics Technician
United States Marine Corps
New River, NC
12.1983 - 12.1987
- Perform maintenance in accordance with approved source documents.
- Trouble shoot, diagnose, and repair electrical problems associated with all aircraft systems.
- Perform extensive system checks utilizing test equipment to ensure operation of all aircraft systems.
- Accompany aircraft on test flights and run up after maintenance.
- Properly document all maintenance performed.
- Performed collateral duty as inspector responsible for the inspection and approval of work performed by peers.
Education
Master of Science - Management
Embry Riddle Aeronautical University
Daytona Beach, FL01.2015
Bachelor of Science - Professional Aeronautics
Embry Riddle Aeronautical University
Daytona Beach, FL01.2006
Skills
- ISO 9001 standards
- Root cause analysis
- Quality audits
- Continuous improvement
- Team collaboration
- Root cause identification
- Quality documentation
- Lean manufacturing tools
- Six sigma methodology
Accomplishments
• 43 years of experience in the aviation industry
• FCC General Radio Telephone Operators Permit
• Federal Aviation Administration Airframes and Power Plant (A&P) license
• Six Sigma Black Belt Certification
• ISO 9001:2008 Internal Auditor
• Bachelor of Science in Professional Aeronautics
• Master of Science in Management
• AS9110 Lead Auditor
• FCC General Radio Telephone Operators Permit
• Federal Aviation Administration Airframes and Power Plant (A&P) license
• Six Sigma Black Belt Certification
• ISO 9001:2008 Internal Auditor
• Bachelor of Science in Professional Aeronautics
• Master of Science in Management
• AS9110 Lead Auditor
Phone
- Cell, 678-858-5567
Objectives And Career Interests
My goal is to utilize my experience, training, and skills to obtain progressive opportunities and learn new techniques that promote continuous personal improvement.
Timeline
Quality Engineer
Pratt and Whitney
09.2022 - Current
Senior repair coordinator
Delta Material Services
01.2022 - 09.2022
Quality Engineer
Chromalloy
01.2020 - 01.2022
Engine insourcing technical analyst
Delta Airlines
09.2018 - 08.2019
Program Manager
Delta Airlines Inc.
04.2015 - 09.2018
OSR Technical Analyst
Delta Airlines Inc.
10.2009 - 04.2015
Senior Technical Procedures Analyst
Delta Airlines Inc.
07.2008 - 10.2009
Technical Procedures Analyst
Delta Airlines Inc.
08.2006 - 07.2008
Engine Technician
Delta Airlines Inc.
06.2005 - 08.2006
Lead Avionics Technician
Delta Airlines Inc.
07.1999 - 06.2005
Avionics Technician
Delta Airlines Inc.
07.1988 - 06.2005
Avionics Technician
United States Marine Corps
12.1983 - 12.1987
Master of Science - Management
Embry Riddle Aeronautical University
Bachelor of Science - Professional Aeronautics
Embry Riddle Aeronautical University