Workday/ Word/ Excell/ Microsoft Office Suite
Steven VanDeBogart
Medina,NY
Summary
Accomplished Operations Manager with a proven track record at FedEx Express, achieving 98% on-time freight deliveries through exceptional team leadership and process improvement. Skilled in P&L management and staff training, adept at fostering a safety-conscious culture and driving business development. Recognized for outstanding problem-solving abilities and commitment to excellence.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Operations Manager
FedEx Express
06.2014 - Current
- Foster a superior safety-conscious culture by supporting "Safety Above All" initiatives and ensuring appropriate related documentation is completed as necessary.
- Successfully manage the movement of inbound freight from multiple aircraft and surface trucking to down line FedEx stations.
- Ensures compliance with federal, state and local regulations as it relates to managing 18 DOT/Hazmat CDL class A drivers.
- Ability to inspire a shared vision, empower and motivate a team of 38 hourly employees.
- Proven ability to apply sound business judgment to establish and accomplish goals of 98% on time freight deliveries.
- Customer service skills necessary to effectively and professionally respond to national multi million dollar pharmaceutical accounts.
- Responsibilities include: hiring, terminations, coaching, skills development, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity.
Dispatcher
FedEx Express
05.2009 - 06.2014
- Planed and executed 120 courier route assignments based on workforce availability, scheduling parameters and service area changes and conditions, to coordinate pick-up and delivery coverage to preserve FedEx service standards.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Maintained positive relationships with over 600 regular FedEx customers through phone, and email communications.
- Assisted in resolving customer complaints and grievances.
- Provided customers with information on products and services.
Courier
FedEx Express
09.1999 - 05.2009
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Followed company policies and procedures during shift.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Recipient of a 10 year, no accident, safe driving award by utilizing the "SMITH" system.
Education
High School Diploma -
Alden High School
Alden06.1986
Skills
- Process Improvement
- Incidents management
- Business Development
- P&L Management
- Team Leadership
- Data Evaluation
- Decision-Making
- Quality Assurance Controls
- Assignment Delegation
- Supply Chain Management
- Staff Training
- Problem-Solving
Accomplishments
- Earned the “90+ Club” Award in 2019-2024 - FedEx company wide hourly employee survey on leadership.
- Earned the “Outstanding Performer Award” 2022 - 2023 for being a top performer in all cost and performance metrics in the Eastern Region.
- Earned the “Safety Star ” Award in 2024, 2022, 2021, 2017 for reducing accidents and injuries YOY.
Certification
- Global Leader Institute Training - 2016
Software
Timeline
Operations Manager
FedEx Express
06.2014 - Current
Dispatcher
FedEx Express
05.2009 - 06.2014
Courier
FedEx Express
09.1999 - 05.2009
High School Diploma -
Alden High School
- Global Leader Institute Training - 2016
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