Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Steven VanderZwet

Silver Spring,MD

Summary

Analytical Client Advisor proudly offering expertise in Luxury goods and services. Performing a wide variety of tasks, including client advising and financial advising. Superb oral and written communication skills will work a flexible schedule, including weekends and evenings.

Overview

4
4
years of professional experience

Work History

Client Advisor/Technology and Product Specialist

Volvo Cars
Silver Spring, MD
08.2023 - Current
  • Utilize multimedia tools, virtual demonstrations, and in-person demonstrations to showcase Volvo's technology and innovation
  • Maintained records of data communication transactions, problems and remedial actions or installation activities.
  • Participated and presented in 3 product launch events and promotional activities to showcase Volvo's latest products.
  • Conducted workflow analysis, space design or cost comparison analysis.

Salesperson

NBC Universal Studios
Universal City, CA
06.2022 - 04.2023
  • Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales by 18.8%.
  • Operated register, handled cash and processed credit card transactions.
  • Identified customer needs by asking questions and advising on best solutions.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Sales/Social Media Manager

Saks Fifth Avenue
Beverly Hills, CA
12.2021 - 06.2022
  • Planned and executed social media campaigns, including product launches, sales events, collaborations, and partnerships
  • Identified and cultivated relationships with relevant influencers and brand advocates to amplify Saks Fifth Avenue's social media presence and reach
  • Developed and executed a comprehensive social media content, resulting in 26,700 followers via platforms.
  • Coordinated with external vendors or agencies to produce high quality visuals or videos.

Client Advisor

Volvo Cars
Silver Spring, MD
06.2020 - 06.2021
  • Developed relationships with clients through regular communication and follow-up.
  • Analyzed customer data to generate reports on trends and insights.
  • Resolved escalated customer inquiries in a timely manner while maintaining high levels of professionalism.
  • Collaborated with cross-functional teams to develop strategies for achieving desired outcomes from client interactions.

Education

Bachelor of Arts - Digital Communications and Multimedia

Salisbury University
Salisbury, MD
12.2020

Skills

  • Technological Assessment
  • Employer Networking
  • Client Relationship Building
  • Client Experience Management
  • Service Level Agreements
  • Relationship Management
  • Interpersonal And Client Communications
  • Database Maintenance
  • Document Processing
  • Product Training
  • Product Management

Accomplishments

  • Semi Finalist in 2019 MASMI Sales Competition

Timeline

Client Advisor/Technology and Product Specialist

Volvo Cars
08.2023 - Current

Salesperson

NBC Universal Studios
06.2022 - 04.2023

Sales/Social Media Manager

Saks Fifth Avenue
12.2021 - 06.2022

Client Advisor

Volvo Cars
06.2020 - 06.2021

Bachelor of Arts - Digital Communications and Multimedia

Salisbury University

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Steven VanderZwet