Summary
Overview
Work History
Education
Skills
Timeline
Generic

Steven Van Hook

North Fort Myers,FL

Summary

A dynamic leader with a proven track record at Lowes Home Improvement, I excel in fostering teamwork and enhancing customer satisfaction. Skilled in problem-solving and time management, I've significantly improved workflow and productivity. My approach combines strong customer service with effective multitasking, driving success and positive outcomes in fast-paced environments.

Overview

13
13
years of professional experience

Work History

Fulfillment Lead

Lowes Home Improvment
02.2022 - Current
  • Lead a high-performing team of fulfillment associates, fostering a positive work environment that promoted collaboration and teamwork.
  • Trained new hires on company policies and procedures, resulting in faster integration into the team and improved productivity.
  • Streamlined fulfillment processes by identifying inefficiencies and implementing solutions to improve workflow.
  • Conducted regular safety audits within the warehouse environment, addressing any potential hazards promptly.
  • Prioritized tasks to meet dynamic conditions and changing company demands.

Head Cashier

Lowes Home Improvment
02.2022 - Current
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Educated employees on register use, merchandising, and customer service.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

OPE and Seasonal

Lowes Home Improvment
02.2022 - Current
  • Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
  • Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
  • Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
  • Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
  • Completed cashier duties efficiently, ensuring accurate transactions and a pleasant checkout experience for customers.
  • Assisted with the setup and takedown of promotional displays, contributing to an increase in overall seasonal sales.
  • Worked closely with supervisors to quickly address any concerns or challenges that arose during busy seasonal periods.
  • Assisted with seasonal merchandising efforts by rearranging shelves and creating visually appealing displays that attracted customer attention.

Landscaping Crew Leader

Rooted Landscape
06.2016 - 11.2021
  • Managed inventory of materials efficiently to ensure availability when required.
  • Conducted regular performance evaluations for crew members, identifying areas for improvement and developing personalized action plans accordingly.
  • Resolved conflicts between crewmembers professionally while maintaining focus on project goals.
  • Implemented quality control measures to consistently deliver outstanding finished landscapes.
  • Ensured safety standards were met by conducting regular site inspections, addressing potential hazards, and providing ongoing training to crew members.
  • Developed strong relationships with clients through clear communication, understanding their needs, and delivering high-quality results within budget constraints.

Lawn Care Business Owner

Five Star Lawn Care
03.2014 - 06.2016
  • Enhanced customer satisfaction by providing high-quality lawn care services and addressing client concerns promptly.
  • Established a strong reputation within the community for exceptional lawn care services, leading to increased brand recognition and trust.
  • Trained and motivated employees to perform daily business functions.
  • Trained new team members in proper lawn maintenance techniques, ensuring consistent quality across all projects.
  • Managed financial aspects of the business, including invoicing, budgeting, and expense tracking to ensure profitability.

Store Manager

Aerosoles Retail Store
03.2012 - 03.2014
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

Education

High School Diploma -

Camdenton High School
Camdenton, MO
06-1993

Skills

  • Problem-Solving
  • Time Management
  • Dependable and reliable
  • Problem-solving abilities
  • Multitasking Abilities
  • Customer Service

Timeline

Fulfillment Lead

Lowes Home Improvment
02.2022 - Current

Head Cashier

Lowes Home Improvment
02.2022 - Current

OPE and Seasonal

Lowes Home Improvment
02.2022 - Current

Landscaping Crew Leader

Rooted Landscape
06.2016 - 11.2021

Lawn Care Business Owner

Five Star Lawn Care
03.2014 - 06.2016

Store Manager

Aerosoles Retail Store
03.2012 - 03.2014

High School Diploma -

Camdenton High School

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Steven Van Hook