Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Work Availability
Work Preference
Timeline
Generic
STEVEN VANUGA

STEVEN VANUGA

Buffalo

Summary

Seasoned insurance executive with 30 years of combined experience in public adjusting and insurance agency ownership. As President of a leading public adjusting firm for the past five years, I have obtained new high-value commercial and residential clients, and led strategic operations across multiple states. Prior to that, I was a part owner and operator of a successful insurance agency for nine years, specializing in P&C coverage, client retention, exceptional service, and team development. Now seeking to return to the agency side with a powerful dual-industry perspective and knowledge to drive growth, build client trust, educate clients, and enhance operational efficiency.

Overview

30
30
years of professional experience
1
1
Certification

Work History

President

ADJUSTERS INTERNATIONAL/BASLOE, LEVIN & CUCCARO, LTD.
Buffalo
06.2019 - Current
  • Company Overview: Member firm of the largest North American provider of insurance claims adjustment services, with $50M in revenue.
  • Executed sales and consulting activities on a daily basis throughout a large regional territory involving major commercial and residential clients.
  • Continued to solicit and meet with CEO, CFO, and COO-level prospects to consult on service needs.
  • Achieved an average 35% increase in gross sales over the past four years.
  • Modernized a firm founded in 1908 to thrive in today's competitive market.
  • Enhanced collaboration with partners, resulting in 25% client growth.
  • Built and sustained productive associations among staff, leadership, and partners.
  • Hired, trained and mentored sales and marketing staff dedicated to employing Google AdWords, Google Analytics, and other SEO techniques and metrics sources.
  • Launched initiatives to elevate customer service standards within various departments.
  • Implemented new technologies to streamline organizational processes, including AI.

Executive Vice President - Sales & Marketing

ADJUSTERS INTERNATIONAL/BASLOE, LEVIN & CUCCARO, LTD.
Buffalo
12.2011 - 06.2019
  • Managed and solicited new business in Western Territory, covering three states.
  • Created a new branch currently employing eight individuals handling various aspects of the business.
  • Directed and coached a group of ten solicitors spread over six states.
  • Led new business initiatives in commercial and personal insurance sectors.
  • Guided sales support staff on advanced research techniques.
  • Establish and cultivate new client/prospect relationships with both commercial and residential clientele.
  • Regularly engage CEO, CFO, and COO-level prospects to assess service needs.
  • Average $1.4 million in Western Division sales each year.

Director Business Development & Producer

CASSETTA AGENCY, INC.
Buffalo
10.2010 - 12.2011
  • Company Overview: Supplier of property & casualty insurance for commercial and personal lines with $7m in annual gross premiums
  • Direct new business development, sales, and account management for commercial and personal insurance divisions
  • Lead sales support staff in improved client renewal techniques
  • Establish and cultivate client/prospect relationships
  • Engage executives to identify needs and to develop and implement sales strategies
  • Assess and recommend enhancements, and general risk management tactics for existing policies
  • Train and coach 7 staff members on techniques to maximize client retention and overall production growth
  • Propelled $280K increase in location sales, outpacing all previous benchmarks
  • Garnered 30% increase in quote volume by training CSRs in effective customer service techniques
  • Created a matrix that successfully tracks sales trends and improves sales close rate
  • Identified significant process improvement opportunities, implemented strategies to boost production and profit
  • Supplier of property & casualty insurance for commercial and personal lines with $7m in annual gross premiums

Senior Sales Director

GREAT LAKES INSURANCE SERVICES, LLC
Hamburg
10.2008 - 10.2010
  • Company Overview: Provider of property & casualty insurance for commercial and personal lines with $50M in annual gross premiums
  • Led all aspects of new business development, sales, and account management for commercial insurance practice
  • Initiated and managed client/prospect relationships
  • Ascertained needs to craft and execute innovative sales strategies
  • Evaluated existing policies and recommended changes, enhancements, and general risk management tactics
  • Fueled 3-fold increase in location sales, outpacing annualized new commercial lines sales -$380K in 22 months
  • Directed targeted marketing campaign that expanded market share among specialty church and auto repair accounts
  • Streamlined handling of carrier emails to improve branch productivity, adopted company-wide
  • Facilitated 20% increase in quote volume by training CSRs in effective customer service techniques
  • Provider of property & casualty insurance for commercial and personal lines with $50M in annual gross premiums

National Sales Consultant & Manager

NATIONAL FIRE ADJUSTMENT CO., INC.
Amherst
10.2003 - 07.2008
  • Company Overview: One of the largest North American provider of insurance claims adjustment services with $30M in revenue
  • Directed team of 3 sales associates and 2 staff assistants
  • Initiated and managed relationships with new clients across the U.S
  • And Canada with focus of medium/large corporate and government accounts
  • Evaluated client and prospect needs and presented proposals to C-level executives and management stakeholders
  • Coordinated national trade show and community relations activities
  • Created and edited content for radio, newspaper, and magazine advertisements
  • Collaborated with owner to develop expense and production budgets
  • Average new client generated $150,000 in gross revenue
  • Forged and managed new business venture in conjunction with Witt Associates CEO and former FEMA Director James Lee Witt as well as a national law firm that expanded sales channels
  • Orchestrated 43% national sales increase and 32% New York City field office sales increase
  • Generated 41% revenue increase by overhauling management processes during hurricane loss deployment
  • Transformed print marketing materials, creating unique 14-page glossy residential brochure and redesigned existing 16-page glossy commercial brochure
  • Appointed Committee Chair that secured BBB Business of the Year Award in 2005

General Manager & Principal Insurance Broker

HISTORIC SQUARE AGENCY
Orchard Park
01.1995 - 11.2003
  • Company Overview: Independent provider of property & casualty and life & health insurance for commercial and residential accounts
  • Launched and led all facets of business operations
  • Hired, trained, and managed 3 insurance professionals
  • Established and maintained relationships with commercial and residential clients
  • Identified needs and developed sales strategies
  • Administered $250K annual budget
  • Devised winning sales and marketing strategies that grew business from zero to nearly 1,500 clients with average of $150K in new premium sales annually
  • Size of the Agency Book of Business grew to $1.5 million
  • Instilled culture of service excellence that led to 95% client retention rate
  • Honored with Erie Insurance Founders Award for stellar insurance sales and low yearly loss ratios
  • Independent provider of property & casualty and life & health insurance for commercial and residential accounts

Education

Bachelor of Arts - History & Secondary Education

State University of New York (SUNY) at Geneseo
Geneseo, New York

Skills

  • Consultative sales approach
  • Client relationship development
  • New business and channel development
  • Sales and marketing leadership
  • Account acquisition and retention
  • Community outreach
  • AI literacy
  • Strategic planning and execution
  • Employee training/coaching
  • Business development
  • Strategic partnerships
  • Public speaking and presentations
  • Territory management and growth

Affiliations

  • President, Springville Community Education Foundation
  • Former New York Chapter Board Member, Professional Insurance Agents (PIA)
  • Board VP/Member & Past Committee Chair, Springville & Orchard Park Chambers of Commerce
  • Past College Trustee, Hilbert College
  • Past Chairman, Springville Rails to Trails Committee
  • Past Board Member, Springville Boys & Girls Club
  • Member & Former Board of Directors Member, Springville Lions' Club
  • Active Skier, Golfer, Pickleball player and enjoy travelling with my wife

Certification

  • Property & Casualty and Life & Health Insurance Broker Licenses, New York
  • Licensed Insurance Instructor, New York State
  • FEMA Adjuster Training Program Certificate
  • Public Adjusters License, New York & multiple other states

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

HybridOn-Site

Important To Me

Work-life balanceCompany CulturePersonal development programsCareer advancementTeam Building / Company RetreatsHealthcare benefitsPaid time offFlexible work hours401k matchStock Options / Equity / Profit Sharing

Timeline

President

ADJUSTERS INTERNATIONAL/BASLOE, LEVIN & CUCCARO, LTD.
06.2019 - Current

Executive Vice President - Sales & Marketing

ADJUSTERS INTERNATIONAL/BASLOE, LEVIN & CUCCARO, LTD.
12.2011 - 06.2019

Director Business Development & Producer

CASSETTA AGENCY, INC.
10.2010 - 12.2011

Senior Sales Director

GREAT LAKES INSURANCE SERVICES, LLC
10.2008 - 10.2010

National Sales Consultant & Manager

NATIONAL FIRE ADJUSTMENT CO., INC.
10.2003 - 07.2008

General Manager & Principal Insurance Broker

HISTORIC SQUARE AGENCY
01.1995 - 11.2003

Bachelor of Arts - History & Secondary Education

State University of New York (SUNY) at Geneseo

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