Steven Verdelli
Sarasota,FL
Summary
Motivated professional with a proven record of managing projects from concept to completion and delivering exceptional sales results. Adaptable leader with an ability to work independently and develop opportunities that further establish sales goals.
Overview
19
19
years of professional experience
Work History
Residential Realtor
Exit King Realty
05.2022 - Current
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Wrote contracts to outline sales and purchases of properties.
- Compared recently sold area properties to determine competitive market prices.
- 2022 Exit King Realty - "Rise Star" award
Club Concierge
Ritz Carlton Hotel
12.2021 - 08.2023
- Assisted in the training of new staff in delivering top-quality hotel services in alignment with hotel reputation and mission statement.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Upheld hotel policies and procedures by providing high level of customer service.
- Received six "First Class" recognitions presented by General Manager for exceeding guest expectations.
Residential Realtor / Team Lead The Verdelli Group
Berkshire Hathaway Home Services
01.2020 - 12.2021
- Conducted weekly open houses and provided feedback to sellers on potential buyers.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Wrote contracts to outline sales and purchases of properties.
- Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
- Performed home evaluations and developed competitive market analysis for individual homes.
- Stayed up-to-date on property environmental regulations and inspected new properties for adherence to emerging codes.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
Team Leader / The Verdelli Group
Coldwell Banker Luxury
09.2012 - 12.2020
- Generated reports detailing findings and recommendations.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Host/Producer of local television show specializing in home buying "Another Home SOLD"
- HGTV - Boston Agent Host - "House Hunters"
EPOCH Senior Living • Vice President Sales & Marketing
EPOCH Senior Living
06.2011 - 06.2012
- Successfully opened three new communities within the portfolio in 2012: Waterstone Independent Living,
- Wellesley, MA; EPOCH Assisted Living at Waterstone; and
- Bridges by EPOCH – a Memory Care Assisted Living –
- Hingham, Manage a portfolio of 7 Assisted Living communities, four with Alzheimer’s component in Massachusetts and Rhode
- Island
- Instrumental with creating marketing brochures, literature, and creative video
- Entrance Fee Property staring at $375,000 - $1.M
- Negotiations
- Problem Solving
- Conflict Resolution
- Created all pre-opening marketing plans presentations
- Trained marketing team and held staff training at pre- opening
- Managed census and program development with existing portfolio and new communities
- Developed cluster programming marketing and trained team selling
- Implemented sales standards, procedures, and systems
Emeritus Senior Living • Divisional Sales Specialist
Emeritus Senior Living
08.2008 - 06.2011
- Responsible for 68 communities ranging from Buffalo NY to Stanton VA
- Independent, Assisted, and Memory Care products
- Facilitated Shared-Market studies throughout a seven-state territory
- Conducted sales and community culture development trainings that are parallel with company standards
- Developed sales program to create positive occupancy growth
- Earned highest Sales Specialist performance ranking by consistently exceeding monthly move in averages
- Maintained a minimum month-over-month census increase of 15% per assigned property
- Analyzed current markets identifying growth and development opportunities
- Created and implemented positive Customer Service policies and processes pertaining to both sales and operations
- Designed Sales and Marketing collaterals used in nationwide marketing efforts
Director of Marketing
Greystone Communities
04.2006 - 08.2008
- Pre-construction "Blue-Sky" marketing program for 220 Unit Continuing Care Retirement Community.
- Independent living Units starting at $450K - $1.1M
- Developed / Hosted weekly "Lunch and Learn" generating leads to deposit.
- Exceeded preliminary deposit goal within six months.
- Collected 85%of pre-sale deposits within 12 months.
- Held regular public community informational meetings with neighborhood associations.
- Developed and launched depositor retention program with future residents as Ambassadors.
Director of Marketing
NewPond Village
08.2004 - 04.2006
- Internal and external Marketing Director of a 199 Unit CCRC - IL/AL with Independent skill facility on campus.
- Entrance fee starting at $250K-$900K. 90% return at time of move out.
- Established "Fall Open House" as a company wide initiative.
- Developed outreach program with local referral sources that increased leads by75% within nine months.
- Trained/developed the "Everyone Sells" modified tour program for staff with incentive.
Education
Bachelor of Science - Sociology
College of Charleston
Charleston, South Carolina1993
Skills
- Real Estate
- Team Building
- Selling Skills
- Consultative Selling
- Marketing
- Public Speaking
- Event Planning/Execution
Additional Information
- CREDENTIALS & AWARDS — , Residential Real Estate Massachusetts License
Timeline
Residential Realtor
Exit King Realty
05.2022 - Current
Club Concierge
Ritz Carlton Hotel
12.2021 - 08.2023
Residential Realtor / Team Lead The Verdelli Group
Berkshire Hathaway Home Services
01.2020 - 12.2021
Team Leader / The Verdelli Group
Coldwell Banker Luxury
09.2012 - 12.2020
EPOCH Senior Living • Vice President Sales & Marketing
EPOCH Senior Living
06.2011 - 06.2012
Emeritus Senior Living • Divisional Sales Specialist
Emeritus Senior Living
08.2008 - 06.2011
Director of Marketing
Greystone Communities
04.2006 - 08.2008
Director of Marketing
NewPond Village
08.2004 - 04.2006
Bachelor of Science - Sociology
College of Charleston
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