Maintained records and logs of work performed and materials and equipment used.
Received check, cash and credit card payments from customers, gave back balance, and maintained accounts of payments received on daily basis.
Partnered with vendors and suppliers to effectively manage and budget.
Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
Inspected and tested tunnel equipment and completed preventive maintenance.
Handle payroll, and ordered new materials such as chemicals, Car wash tunnel parts.
Created weekly and monthly reports and presentations for management team.
Interviewed, hired, and trained new workers.
Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Branch Operations Manager
WORLDPAC
08.2021 - 04.2022
Maintained branch files for major accounts, investments and employees.
Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
Maintained Warehouse Safety by conducting daily safety briefs and continuous training on existing or new warehouse equipment.
Implemented organizational systems to optimize product placement and operational productivity.
Audited and corrected discrepancies in inventory numbers.
Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
Completed daily cycle counts to maintain accuracy of records.
Directly supervised more than 10 employees on a daily basis.
Procurement Associate
Harlem United
01.2020 - 08.2021
Placing orders with suppliers or vendors and ensuring that documentation is in order, with terms and conditions being clear.
Liaison between staff and vendors on variety of issues like order statuses, tracking, damages, returns, and acquiring quotes.
Maintained electronic documents, files and records of our department requisitions, bids, purchase orders, vendor files and related spreadsheets in order to provide up-to-date reference and audit trail for compliance.
Provide administrative support to Purchasing Department obtaining signatures from Executives for order approvals.
Identified new and more cost-effective suppliers through participation in industry networking events, purchasing advantageous packages and cutting costs.
Oversaw setup process for new item specifications and new vendor profiles in procurement system.
Orders and distributed Metro Cards to each employee and clients in Harlem United Organization.
Maintains file and electronic record of Metro Card Order.
Administrative Assistant
Lutheran Social Services Of New York
09.2018 - 01.2020
Regularly enter all required information and date into program systems/ case files as required by program policies and procedures.
Prepare vouchers for orders; maintain expense records.
Provide office support, including handling mail, ordering supplies, and request repairs.
Developed and updated spreadsheets and databases to track, analyze and report on staff training data.
Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Assist Program Director setting up accounts with Volunteers/ Donors
Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Shift Leader
Lutheran Social Services Of New York
08.2017 - 09.2018
Created efficient work schedules for more than 40 Youth Care Workers to maintain deadlines and keep shifts properly staffed.
Assist in hiring process selection and training of new staff.
Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Coordinated with office head to establish and monitor operating budget.
Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
Demonstrated respect, friendliness and willingness to help wherever needed.
Logistics Manager
United States Marine Corps Recruiting Command
01.2011 - 06.2017
Prepared, planned, and executed strategic mobility plans to support movement of personnel, supplies, and equipment via all modes of transportation using commercial and military assets; managed over $400 million worth of military equipment through nine month deployment overseas.
Inspected and supervised proper loading, unloading with Heavy Equipment, and securing of assets from planes, ship and warehouses to be transported.
Coordinated more than 100 combat logistical movements utilizing Transportation Capacity Planning Tool (TCPT) in accordance with policies and procedures.
Supervised, counseled and evaluated the performance and conduct of 15 junior Marines during day-to-day operations.
Managed shipment and receipt of more than 100 packages per day.
Maintains accurate log sheet of daily moves, scanning inventory, and counting accurately
Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments.
Acquired Hazmat Certification while Active Duty.
Education
Bachelor of Arts - Psychology
City College of New York of The City University of New York, The
New York, NY
08.2021
Associate of Arts - Criminal Justice
Borough of Manhattan Community College of New York
New York, NY
07.2019
Skills
Fluent in Spanish
Cross-functional team management
Inventory Control
Strong oral and visual communication skills
Leadership
Work under high-stress environment
Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook, SharePoint)
Customer Service
Superior organizational and documentation skills
Purchase order creation
Cash handling expertise
Distribution and Warehousing
Certification
Therapeutic Crisis Interventions Instructor
Food Handler License
CPR Certified
Combat Lifesaver
Accomplishments
Navy and Marine Corps Achievement Medal
Timeline
Site Operations Manager
Russell Speeder's Car Wash
05.2022 - Current
Branch Operations Manager
WORLDPAC
08.2021 - 04.2022
Procurement Associate
Harlem United
01.2020 - 08.2021
Administrative Assistant
Lutheran Social Services Of New York
09.2018 - 01.2020
Shift Leader
Lutheran Social Services Of New York
08.2017 - 09.2018
Logistics Manager
United States Marine Corps Recruiting Command
01.2011 - 06.2017
Bachelor of Arts - Psychology
City College of New York of The City University of New York, The
Associate of Arts - Criminal Justice
Borough of Manhattan Community College of New York
Accounts Receivable Specialist / Collections Specialist at Sonny's Enterprises/Sonny's Car Wash Systems/PECO Car Wash SystemsAccounts Receivable Specialist / Collections Specialist at Sonny's Enterprises/Sonny's Car Wash Systems/PECO Car Wash Systems