Summary
Overview
Work History
Education
Skills
Certification
Languages
Work Availability
Timeline
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Steven Villegas

Paramount,CA

Summary

Professional with strong background in customer interactions and service solutions when it comes to planning, billing, analytics, caretaking, and warehousing. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer and employer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Caretaker, transportation, protective supervision, paramedical services

IHSS (In-Home Special Services)
04.2023 - Current
  • Assist with bathing, dressing, grooming, and other personal care needs
  • Help with cooking, cleaning, laundry, and other household chores
  • Help with transportation to medical appointments and other health-related services
  • Provide supervision for people with mental impairments
  • Provide services such as blood sugar checks and injections, as ordered by a physician
  • Accompany clients to medical appointments and other resources
  • Assess clients' needs, determine eligibility, and coordinate case plans
  • Communicate with clients, families, and caregivers about program rules, policies, and regulations
  • Provide crisis intervention to reduce risk or eliminate abuse or neglect
  • Supervised daily activities and ensured safety protocols for residents
  • Developed individualized care plans to meet unique needs of each resident

Commissions Controller/Logistics Assistant

MVMT (Movement & Travel), Entertainment & Sports | Music Touring
07.2021 - 05.2023
  • Planning routes and stops for tour buses to go under the approved mileage between cities as well as the approved time of 8 hours at a time for a driver
  • Data entry using Excel of miles between each city for future reference
  • Suggest and plan stops along the routes such as hotels, restaurants, recreational activities, hospitals, etc
  • Billing and receipts, verifying front desk sends credit card authorization form to me when booking rooms with tour managers card for another party of their group but the cardholder wont be there therefore the guest can check in with just ID. When they checkout I get the receipt to send the tour manager and check for any discrepancies as well
  • Coordinate travel logistics for HNW (High-Net-Worth) entertainment clients by researching tour bus parking and hotels, creating movement and budget spreadsheets, negotiating rates and commission with suppliers, planning world wide tours with tour managers and managing agents as well as being responsible for movement of VIP groups and crew members
  • Call and take calls from our clients to make sure all travel plans are going accordingly
  • Ability to come up with solutions on the fly when things don't go to plan
  • File and organize important documents
  • Ensure the privacy and confidentiality of all clients
  • Ability to pay attention to detail and make sure to meet all the client's needs
  • Relaying important info to the rest of the team in order to meet deadlines and goals
  • Flexibility and availability at a moments notice to resolve a clients needs whenever that may be

Driver, cook, cashier, planner

Cali Banh Mi
09.2015 - 03.2020
  • Orchestrate proper workflow between various stations during the truck service
  • Orchestrate after service changeover between other truck crew members
  • Monitor food portioning, quality, and safety before, during and after truck service
  • Assemble food products quickly, cleanly, and up to standards
  • Assemble and load all food and supplies for food truck functions for the scheduled location(s)
  • Stock food trucks with condiments, serving utensils, and napkins; refill condiment containers, utensils, and napkins as needed
  • Utilize approved food production standards to ensure proper quality, serving temperatures, and standard portion control
  • Serve customers in an efficient and friendly manner and invite them back
  • Resolve customer concerns and represent company in a courteous and friendly manner in all customer interactions
  • Monitor and operate generator and propane tank to maximize efficiency
  • Replenish truck fuel as needed
  • Clean truck, inside and out, as well as kitchen work areas. Clean spilled food or drink or broken dishes/bottles, and removes empty bottles and trash
  • Properly store foods in designated areas following proper dating and labeling procedures

Order Picker

Costco Business Center, Commerce CA
04.2010 - 07.2013
  • Executed accurate order picking using handheld scanners and pallet jacks
  • Sorted items in boxes designated to the correct trucks and routes
  • Helped other departments once finished with mine
  • Helped the forklift driver create pallet orders after all departments were finished and only the big orders were left
  • Once finished we'd stack and wrap them on a pallet and take it to the loading dock
  • Involved a lot of heavy lifting, pushing, and dragging with those pallets
  • Maintained organized warehouse layout to optimize picking efficiency
  • Streamlined picking processes, reducing time spent per order.
  • Monitored inventory levels and reported discrepancies to management.

Sales associate

Green Desert Inc, Montebello CA
02.2008 - 03.2010
  • Greet customers who come in and make sure I attend to their needs
  • Sort and organize clothing inventory by size, color, brand, and items on sale
  • Helped represent the brand by being helpful and courteous
  • Stock and organize merchandise in the store
  • Have the knowledge of knowing where everything is in the store
  • Work the cash register
  • Help customers find what they need and talk them into buying more
  • Maintain store clean and organized at all times
  • Restock items on shelves
  • Check and receive inventory to make sure it was all correct
  • Clean and organize after closing
  • Check and order inventory

Lumber and building sales associate

Home Depot, Downey CA
09.2006 - 01.2008
  • Helping and informing customers about lumber/building products
  • Recommended products according to the customers needs
  • Maintained areas clean and safe for customers at all times
  • Stocked merchandise and organized it
  • Helped customers load their carts or cars
  • Carried heavy items up to 80 pounds such as cement bags, lumber, bricks, etc
  • Operated saw machine to cut lumber into dimensions wanted by the customer
  • Spotted and guided forklift drivers when working with customers in the store which was a lot of the time
  • Marked down damaged products on the Home Depot inventory computers
  • Transported products on pallets around the store using pallet jacks
  • Inventory checked and ran SKU numbers on the computer to check for prices and availability

Education

High School Diploma -

Downey High School
Downey, CA
01.2007

Associates - Business Administration

Cypress College
Cypress, CA
01.2024

Undergrad - undefined

Cerritos College
Norwalk, CA
01.2011

Skills

  • Effective verbal and written communication
  • Proficient in technology
  • Bilingual communication in English and Spanish
  • Essential office management skills
  • Experience with Excel, Word, Drive, and Quickbooks
  • Basic financial mathematics
  • Accurate data entry
  • Manages front desk operations
  • Accurate record keeping
  • Client-focused results
  • Effective conflict resolution
  • Fact-finding skills
  • Analytical problem solving
  • Easily adapts to situations
  • Learns new skills easily
  • Performs well under pressure
  • Task efficiency improvement
  • Effective in both team and solo settings
  • Skilled in handling various warehouse and office tools
  • Continuous improvement mindset
  • Active listening
  • Critical thinking
  • Computer proficiency
  • Complaint resolution
  • Payment processing
  • Professional telephone demeanor
  • Client relations
  • Scheduling
  • Customer service

Certification

HP Life Certificates completed

  • Design thinking
  • Basics of Finance
  • Cash Flow
  • Finding Funding
  • Marketing benefits vs features
  • Selling online
  • Effective business websites
  • Business communications
  • The art of sales
  • IT for business
  • Business email
  • Effective presentations

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Caretaker, transportation, protective supervision, paramedical services

IHSS (In-Home Special Services)
04.2023 - Current

Commissions Controller/Logistics Assistant

MVMT (Movement & Travel), Entertainment & Sports | Music Touring
07.2021 - 05.2023

Driver, cook, cashier, planner

Cali Banh Mi
09.2015 - 03.2020

Order Picker

Costco Business Center, Commerce CA
04.2010 - 07.2013

Sales associate

Green Desert Inc, Montebello CA
02.2008 - 03.2010

Lumber and building sales associate

Home Depot, Downey CA
09.2006 - 01.2008

Associates - Business Administration

Cypress College

Undergrad - undefined

Cerritos College

High School Diploma -

Downey High School

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