Steven Volden
Maricopa,AZ
Summary
Analytical professional with experience in data analysis and operational efficiency. Skilled in collaborating with cross-functional teams to derive data-driven insights, process improvements as well as supporting initiatives for organizational success, and experience leading a staff of 20 in behavioral health housing and community support.
Overview
16
16
years of professional experience
Work History
Operations Manager
Inclusion Wellness Therapy LLC
Mesa, AZ
01.2024 - Current
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Maintained records of all transactions within the accounting department.
- Processed insurance claims for multiple healthcare providers efficiently.
- Managed patient accounts and followed up on outstanding balances.
Data Analyst
Terros Health
Phoenix, AZ
08.2019 - 08.2025
- Analyzed data trends to support decision-making processes and strategic initiatives.
- Collaborated with cross-functional teams to improve operational efficiency and project outcomes.
- Assisted in the creation of strategic plans based on data-driven recommendations.
- Analyzed large datasets with statistical methods and software programs.
- Monitored operations and reviewed records and metrics to understand company performance.
- Set specific goals for projects to measure progress and evaluate end results.
PSH & Community Living Supervisor
Terros Health
Phoenix, AZ
06.2014 - 08.2019
- Supervised housing operations to ensure compliance with community standards.
- Developed housing programs to support resident engagement and community involvement.
- Ensured compliance with relevant government regulations and policies.
- Monitored staff performance and provided feedback, coaching and counseling to improve job performance.
- Directed, coordinated and supervised staff activities to ensure adherence to established policies and procedures.
Behavioral Health Technician
Terros Health
Phoenix, AZ
01.2010 - 06.2014
- Supervised daily activities of patients in behavioral health settings.
- Assisted in developing and implementing individualized treatment plans.
- Monitored patient behavior and reported changes to healthcare team.
- Documented patient progress and maintained accurate records consistently.
- Facilitated communication between patients, families, and healthcare professionals.
- Participated in multi-disciplinary team meetings to discuss client care strategies and develop treatment plans.
Education
Master of Science - Healthcare Management & Administration
Southern New Hampshire University
Hooksett, NH05-2016
Bachelor of Science - Sociology
Winona State University
Winona, MN05-2004
Skills
- Operations management
- Data analysis
- Behavioral Health Management
- Financial reporting
- Compliance management
- Project coordination
Timeline
Operations Manager
Inclusion Wellness Therapy LLC
01.2024 - Current
Data Analyst
Terros Health
08.2019 - 08.2025
PSH & Community Living Supervisor
Terros Health
06.2014 - 08.2019
Behavioral Health Technician
Terros Health
01.2010 - 06.2014
Master of Science - Healthcare Management & Administration
Southern New Hampshire University
Bachelor of Science - Sociology
Winona State University