Steven Vu
Nottingham,Maryland
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
4
4
years of professional experience
Work History
Landscaper
Groundpros
1131 Pulaski Hwy
09.2024 - Current
- Maintained grounds by trimming, weeding, and general clean-up.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Removed debris and waste from outdoor areas.
Barista
Starbucks
2316 Belair Rd, Fallston, MD 21047
06.2024 - 10.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
Busser
Peppermill
1301 York Rd, Timonium, MD 21093
10.2022 - 04.2024
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Trained new staff in bussing and cleaning procedures.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Server
Oakcrest
8820 Walther Blvd, Parkville, MD 21234
05.2021 - 09.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Education
High School Diploma -
Perry Hall High School
4601 Ebenezer Rd, Nottingham, MD 2123605-2023
Skills
- Customer Service
- Physically Fit
- Grounds Maintenance
- Team Collaboration
- Weeding and edging
- Exceptional customer service
- Guest Engagement
- Hospitality service expertise
- Food Running
- Cleaning and sanitizing
- Time Management
Timeline
Landscaper
Groundpros
09.2024 - Current
Barista
Starbucks
06.2024 - 10.2024
Busser
Peppermill
10.2022 - 04.2024
Server
Oakcrest
05.2021 - 09.2022
High School Diploma -
Perry Hall High School