Steven Waggoner
Tucson,AZ
Summary
I am an experienced auto body repair technician with 14+ years of expertise in vehicle damage assessment, repair estimation, and customer service. I am seeking a Field Auto Damage Adjuster role where I can apply my skills in damage assessment, claims handling, and settlement negotiation. Passionate about problem-solving and assisting customers, I thrive in fast-paced environments and am confident in my ability to contribute positively to your team.
Overview
15
15
years of professional experience
Work History
Auto Body Repair Technician
Economy Auto Body and Paint
06.2012 - 09.2021
- In this role, I assessed vehicle damage, provided detailed repair estimates, and communicated with insurance companies to ensure timely claim processing
- I negotiated repair costs and timelines with customers, vendors, and adjusters to reach fair resolutions
- I maintained accurate records for compliance and transparency while delivering exceptional customer service by keeping clients informed throughout the process
- Additionally, I performed the repairs myself, ensuring quality workmanship
Maintenance Technician
Hickman's Egg Ranch
01.2015 - 01.2016
- I maintained and repaired machinery to ensure efficient operation while minimizing downtime
- I managed inventory for maintenance parts and ensured hazardous materials were properly stored
- I prioritized safety by following protocols, conducting inspections, and preventing risks
- I worked collaboratively to resolve issues quickly in a fast-paced environment, demonstrating strong time management and organizational skills
Auto Body Repair Technician
Maaco
03.2007 - 04.2011
- I worked as an auto prepper/detailer, preparing vehicles for paint and ensuring they were clean and presentable
- My attention to detail and commitment to quality contributed to customer satisfaction and repeat business
Education
License - Cosmetology
Empire Beauty School
Tucon, AZ01.2018
High School Diploma -
Downtown Alternative High School
Tucson, AZ01.2007
Skills
- Advanced computer skills
- Claims investigation
- Damage assessment
- Property valuation
- Critical thinking
- Decision-making
- Quality control
- Team collaboration
- Attention to detail
- Problem-solving
- Policy interpretation
- Active listening
Timeline
Maintenance Technician
Hickman's Egg Ranch
01.2015 - 01.2016
Auto Body Repair Technician
Economy Auto Body and Paint
06.2012 - 09.2021
Auto Body Repair Technician
Maaco
03.2007 - 04.2011
High School Diploma -
Downtown Alternative High School
License - Cosmetology
Empire Beauty School
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