Steven Walcott
Brooklyn
Summary
To utilize skills, knowledge, and experience to contribute effectively to a dynamic team or organization, while continuously learning and growing both personally and professionally.
Overview
14
14
years of professional experience
Work History
Senior Coordinator People Practices
Madison Square Garden
2021.09 - 2024.08
- Facilitated production of over 500 employees’ monthly, bi-weekly, and weekly full time and time part time employee schedules across several operation departments.
- Lead trainings for employees and department leaders on employees scheduling and time and attendance software, Workforce.
- Processed over 500k in weekly payroll across venue employees with accuracy.
- Allocated internal labor budget codes of employee hours against department labor event codes and work orders,
monitor and administer time and attendance disciplines to employees that either aligns with MSG's policy or of their union’s collective bargaining agreement. - Analyzed data and create reports (e.g., schedule trends, disciplinary tracking, labor financials) on ad hoc or scheduled basis for use by venue operations, people practices, finance, and technology departments.
- Supported with the onboarding process for new employees, including orientation, paperwork, and training coordination.
Branch Ambassador
Capital One Financial
2017.08 - 2021.09
- Processed over 300 withdrawals, deposits, and other financial transactions daily with efficiency and accuracy.
- Continuously updated knowledge of industry trends, regulations, and competitor offerings to maintain competitive edge in banking market
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Identified opportunities to promote and sell banking products and services that meet the customers’ needs.
- Assisted in branch audits, ensuring compliance with financial regulations and maintaining high standards of service.
Sales Support Associate
J.Crew
2010.08 - 2016.01
- Recommended complementary purchases to customers, increasing revenue.
- Developed comprehensive knowledge of company products and services to effectively address customer inquiries.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Facilitated smooth communication between sales staff and clients to ensure seamless transactions.
Education
Bachelor of Arts - Corporate Communications
CUNY Baruch College
New York, NYSkills
- Training
- Employee Relations
- Documentation & Reporting
- Compensation & Benefits
- HRIS
- Communication
- Payroll
- Cross-Functional Collaboration
- Negotiation and Mediation
- Organization
Software Competencies
- Oracle HCM
- Icims
- Workforce
- ServiceNow
- Microsoft Office Suite
- Adobe Creative Suite
Timeline
Senior Coordinator People Practices
Madison Square Garden
2021.09 - 2024.08
Branch Ambassador
Capital One Financial
2017.08 - 2021.09
Sales Support Associate
J.Crew
2010.08 - 2016.01
Bachelor of Arts - Corporate Communications
CUNY Baruch College
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