Steven Wallace
Burleson
Summary
Experienced in healthcare and customer service settings. Skilled in coordinating appointments, managing patient interactions, and ensuring smooth communication within medical teams. Known for adaptability, teamwork, and delivering results efficiently. Proficient in using scheduling software and maintaining patient confidentiality.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Patient Scheduler
LoneStar Orthopedics
08.2019 - Current
- Provided compassionate support to patients during their healthcare journey, addressing concerns and answering questions about appointments promptly.
- Demonstrated excellent problem-solving skills when faced with scheduling conflicts or last-minute changes, finding solutions that satisfied both patients and providers alike.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing appointment changes.
- Coordinated with other departments for seamless patient transfers, expediting necessary follow-up appointments.
- Assisted in training new schedulers, sharing best practices and improving team efficiency.
- Identified trends in appointment availability data, suggesting improvements to better meet patient needs and preferences.
- Assisted in developing office policies related to scheduling procedures, contributing to overall operational improvement.
- Contributed to an organized office atmosphere by maintaining up-to-date schedules for multiple providers.
- Collaborated with medical staff to optimize appointment availability, ensuring patients received timely care.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
Associate
Chick-fil-A
05.2018 - 08.2019
- Increased satisfaction by resolving customer concerns and providing exceptional service at all times.
- Implemented strategies to increase customer satisfaction and engagement.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Managed efficient cash register operations.
Teller Associate
BBVA Compass Bank
05.2014 - 06.2018
- Strived for customer satisfaction by efficiently processing transactions and addressing inquiries.
- Collaborated closely with other departments to address complex customer issues and provide resolutions in a timely manner.
- Collaborated with team members for successful branch audits, adhering to all regulatory requirements and internal controls.
- Strengthened relationships with existing clients through proactive communication and personalized assistance with financial needs offered through varies accounts and credit cards offered
Education
No Degree - Cyber Security
Tarrant County College
Arlington, TXHigh School Diploma -
Lamar High School
Arlington, TX06-2004
Skills
- Strong organization
- Medical terminology
- Data entry proficiency
- Appointment scheduling
- Computer hardware and software skills
- Records management
- HIPAA compliance
- Teamwork and collaboration
- Problem-solving
- Time management
- Excellent communication
- Adaptability and flexibility
Languages
English
Full Professional
Timeline
Patient Scheduler
LoneStar Orthopedics
08.2019 - Current
Associate
Chick-fil-A
05.2018 - 08.2019
Teller Associate
BBVA Compass Bank
05.2014 - 06.2018
No Degree - Cyber Security
Tarrant County College
High School Diploma -
Lamar High School
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